THE TEAM YOU WILL BE JOINING:
- PE-backed services company currently experiencing significant growth
- Proven leadership team fostering a cohesive, results-driven culture
- Organization is leading their industry by creating best-in-class service and experience
- Opportunity to be empowered to do it what it takes to "make it happen"
- Continued growth opportunities as the organization who provides professional development and internal growth
- Competitive compensation and opportunity to work with a world-class leadership team
- Hybrid (3-days on-site) in Charlotte, NC w/ Travel
- Lead and manage Tier 2 field support operations, ensuring timely and efficient resolution of IT issues.
- Oversee IT support projects, coordinating between technical teams, end-users, and stakeholders.
- Develop and implement best practices for field support operations, ensuring compliance with IT service management (ITSM) principles.
- Collaborate with cross-functional teams to optimize IT support processes and enhance service delivery.
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 5+ years of experience in IT support, with at least 2+ years in a project management or leadership role.
- Strong understanding of IT service management (ITSM), troubleshooting methodologies, and field support operations.
- Experience with IT project management, including planning, execution, and stakeholder communication.
- Proficiency in Microsoft Office Suite, ITSM tools (ServiceNow, Remedy, etc.), and remote support applications.
