OFFICE CANDIDATES

Executive Assistant

Seeking opportunities at $65k
  • 2+ years’ experience providing high-level support to a CEO and a Director-level team in both the non-profit and international affairs sectors
  • Experience managing CEO’s schedules, travel arrangements and pre-planning of domestic trips
  • Created custom screening license contracts for organizations to purchase the rights to publicly show organizations’ film
  • Co-organized a panel event with 120 attendees that launched a research report and complementary advocacy website on refugee work rights
  • Wrote profiles, that were published online, outlining the status of refugees’ work rights in 10 countries

 

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Customer Service Supervisor

Seeking opportunities at $68k
  • Led a team of 10-15 call center representatives
  • Monitored performance of team members and partners with employees to coach and develop to improved performance
  • Built long-term team relationships by facilitating ongoing team meetings and coaching’s
  • Identified root cause of problems by evaluating results and analyzing customer complaints for early detection of problem trends. Made recommendations to management on areas requiring action
  • Completed and facilitated ongoing training to stay abreast of product, service and policy changes

 

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National Account Manager

Seeking opportunities at $90k
  • 20+ years of Sales and Account Management experience in the Supply Chain and Security Industries
  • Responsible for developing sales and executing the strategic business and operations plans that directly supports the objectives of an $8.5B Fortune 500 customer
  • Executed Accounting and Excel principles to streamline monthly invoicing amassing greater than $1M in services improving payment terms from 210 days to 30 days
  • Responsible for Relationship Building and Project Management, consulting with Sr. Executives and Suppliers to meet cyclical goals with a team that focuses on Supply Chain and Distribution
  • Provided daily direction and leadership to Regional Account Managers, managing more than 60 facilities in the Midwest, North Carolina and Florida

 

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Executive Assistant

Seeking opportunities at $75k
  • 10+ years of experience supporting a C-Suite individuals at a global firm
  • Communicated directly, and on behalf of the COO, with Board members, donors, Foundation staff, and others, on matters related to COO’s programmatic initiatives
  • Provided oversight and management on behalf of the business for the day-to-day operations; to include allocation office space, operating budget, email communications, and ensure policies and procedures and in compliance
  • Provided a wide variety of administrative tasks; to include, but not limited to, preparing expense reports, proofreading and formatting correspondences, scheduling meetings, planning events, travel coordination and manage the approvals for GI IT travel globally

 

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Administrative Assistant

Seeking opportunities at $45k
  • Recent new grad from UNC Charlotte with heavy attention to detail and fresh innovative energy
  • Heavily involved in the community offering 20 hours each year and fundraising over $16k for local safe alliance shelters
  • Experience exemplifying customer service skills through answering calls and assisting students with technical issues
  • Organized inventory assets via Google Calendar and provided web help desk assistance

 

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Operations Analyst

Seeking opportunities at $68k
  • Offering 4 years expertise in the Logistics and Supply Chain industry
  • Spearheaded carrier management, oversaw carrier base reviews, evaluated boarding requirements, and assisted with billing operations
  • Experience acting as the liaison with multiple departments to ensure proper flow of product through supply chain
  • Partnered with Senior Vice President of Transportation to consolidate and restructure carrier and customer metrics for DOT reporting
  • Experience handling bookings and scheduling shipments with carrier partners; tracked shipments from start to finish; and successfully negotiated daily freight and shipping rates

 

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Customer Success Director

Seeking opportunities at $120k
  • 8 years’ experience providing support to customer service teams, implementing and streamlining new processes for better success
  • Experience representing accounts estimating $8M in annual revenue for the company in one year, while also managing 400 franchises who spend a total of $300k in media with the company monthly
  • Experience implementing tools, processes to measure baseline metrics, KPS and cut down response time by 20%
  • Software experience including, MS Office Suite (Word, Excel, PowerPoint) and Salesforce

 

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Customer Service Supervisor

Seeking opportunities at $90k
  • Over 10 years operations and customer service management experience
  • Managed, trained and coached a team of customer service personnel on service and upselling skills, including managing the implementation of new programs
  • Experience communicating the customer service KPIs and strategy through PowerPoint presentations, Excel Pivot Tables and Salesforce reporting during leadership meetings
  • Developed surveys to receive direct feedback on areas that need improvement to highlight strengths and make changes to processes to enhance the customer experience
  • Software experience including Salesforce and P2, PulsPoint CRM and MS Office Suite

 

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