THE TEAM YOU WILL BE JOINING:

• Fortune 100 Financial Services Company
• 100-year history of dedication to customer satisfaction, success and growth
• Tremendous growth and new business strategy leading to the need for new talent
• Significant investments in cutting-edge technology

WHAT THEY OFFER YOU:

• Culture: Excellent work environment that fosters collaboration
• Growth: Ability to make an impact on the direction of the organization
• Opportunity: Gain hands-on experience working with cutting-edge technology
• Stability: Recent financial performance of the company has reported record profits

WHY THIS ROLE IS IMPORTANT:

• Publish content to our public-facing websites working in multiple content management systems, including Adobe Experience Manger (AEM), Oracle Web Center Sites (FatWire), SiteCore, and Adobe Campaign Manager (ACM)
• Create page, site, XML and mobile experiences using a pre-defined component library that will evolve over time
• Receive and fulfill requests for web content using multiple browser-based workflow tools, including Workfront, Aprimo, and SharePoint
• Communicate frequently with internal clients from across lines of business and support areas to create desired web experiences and troubleshoot issues as needed
• Manage multiple projects, multiple internal clients and multiple workflow environments simultaneously
• Develop expertise in the user interfaces of all our web publishing systems, the different environments of each, what work is done in which environments, and how they interact
• Maintain familiarity with IT Release calendar and associated outages and upgrades in order to communicate system availability to internal clients
• Support the QA and testing of new templates, template changes and new functional elements released by IT Development partners
• Create XML content for consumption within authenticated properties; facilitate testing with requestors and IT partners as needed
• Engage Production Support team as needed to troubleshoot CMS contribution defects
• Proactively expand knowledge of all contribution environments, asset types and usage, component functionality, site map & navigation, and enhancements to contribution environments as they are released
• Work quickly, efficiently and accurately in a fast-paced environment, juggling multiple requests simultaneously that may be in different stages of workflow
• Articulate to non-technical clients what our CMS does, and does not support, and provide suitable alternatives for non-CMS-supported requests
• Build strong working relationship with partners in all areas of the enterprise, including Marketing, Product, Operations, Relationship Management, UX, IT and others

THE BACKGROUND THAT FITS:

• One year of experience working in a web content management system (CMS).
• Familiarity with template concepts and usage, creating web pages, workflow, and general asset administration
• HTML and CSS experience.
• Strong attention to detail, 
• Familiarity with content management systems such as Adobe AEM, Adobe ACM, or FatWire.