100-year history of dedication to customer satisfaction, success and growth
Tremendous growth and new business strategy leading to the need for new talent
Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
Culture: Excellent work environment that fosters collaboration
Growth: Ability to make an impact on the direction of the organization
Opportunity: Gain hands-on experience working with cutting-edge technology
Stability: Recent financial performance of the company has reported record profits
WHERE THIS POSITION IS LOCATED:
Multiple Locations: Charlotte (NC), Chicago (IL), Lewisville (TX), Broomfield (CO)
WHY THIS ROLE IS IMPORTANT:
Service Strategy: Assess the service provider's offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy and design; Support budgeting, accounting integration into Telecom Expense Management; Build business case and project scoping.
Engineer Design: Coordinate all service design activities, processes and resources; Service Level Agreement (SLA) decomposition and definition. Incorporate SLAs into solution design; Define, analyze, plan, measure and improve all aspects of the availability, capacity, DR, and performance of services; Acquire and comply with all Cyber, Compliance, and Vendor Management controls; Document and manage process for High Level and Low-Level engineering designs.
Operations Readiness: Document and implement all Service Management and testing requirements; Document Standard Operations Procedures (SOP) and Knowledge Base info; Implement Alerting and Reporting capabilities; Define Access Management in compliance with Cyber IAM controls.
Identify, design and implement flexible, responsive, and secure technology services
Research and evaluate infrastructure strategies, hardware/software, security and networking products
Advise management of options, risk vs. cost, benefits and other impacts of infrastructure solutions
Set technical standards for network infrastructure, security baselines, policies and procedures
Develop and document infrastructure support policies and guidelines
Monitor trends and recommend future architecture strategies and roadmaps
Educate and mentor IT support staff as needed, including requisite training on technology and governance
Research and stay current on Infrastructure best practices and function as a subject matter expert in this area
Work with outsource vendor to drive sound architectures, engineering designs, and configuration templates
Engage in complex production impacting technical issues and work to troubleshoot and restore service
Develop and Publish Return On Investment (ROI) analysis and support Business Case development
Define Application Sizing Effort (Appliances, Infrastructure, Desktop, and Services)
Project Cost Estimates (Headcount, Statement Of Work development, Equipment and Service contract cost, maintenance, licenses, subscriptions)
Plan for Advanced Feature Adoption
Acquire key functional and non-functional requirements and specifying best-fit solutions
High Level Design Documentation (Develop and support peer reviews)
Low Level Design Documentation (Develop and support peer reviews)
Disaster Recovery/High Availability Design and documentation
SDLC Submissions and Reviews (Demand Intake documentation, Architecture/Cyber/Cloud committee approvals)
Produce high quality documentation (e.g,. Tech Design and Integration Docs, Baseline configuration, SOPs)
Operational Handoff Knowledge Transfer (Playbook for ITIL Ops functional areas)
End User endpoint test and integration (Device-specific, Desktop/VDI, Mobile BYOD/MDM)
Adjunct Service Design (e.g., E911, call recording, call detail records)
Preferred Certifications: DevOps development with Power Automate, Power BI, Ansible.
Bachelor’s degree in Computer Engineering or related relevant experience
Required Skill sets: AT&T VoIP, Zoom Phone and Avaya VOIP and ACD, Call Routing, Voice network support services: QoS, DHCP, DNS, 802.1x, SIP/CTI integration to 3rd party systems IPC Networking Sevices, Oracle SBC, AudioCodes SBC, carrier VoIP and IP Toll Free configuration and troubleshooting
5+ years working experience with a broad range of hardware, networking and telephony solutions.