UX Designer/CX Manager in San Diego, California
Posted 02/18/22

THE TEAM YOU WILL BE JOINING:

  • An entrepreneurial division of a Fortune 500 financial services firm focused on personal lending technology through digital processes.
  • Their financial technology offers financing options for practically any purpose with best-in-class customer satisfaction and a nationwide reach.
  • Purpose-driven and team-oriented environment with focuses on leveraging employee talents, cutting edge technology, and best practices and processes.
  • Organization that is recognized for being truly multicultural; diversity and feedback rich is in their DNA

 

LOCATION

  • San Diego, CA – 100% remote until return to office is announced
  • Relocation assistance specific to this position will be offered for the right candidate

 

WHAT THEY OFFER YOU:

  • Results driven organization that values accountability and continuous improvement
  • Opportunity to make an impact and add value for a startup with the resources and backing of a Fortune 500 enterprise
  • Ability to influence the development of new digital products and contribute to long-term strategy and growth
  • Excellent Company Benefits to include annual and long-term incentive plans, medical, dental, 401k and generous PTO policy

 

WHAT YOU WILL DO

Our client is looking for an experienced UX Designer who is motivated to solve complex business challenges through design thinking. They’re focused on building our digital experiences from the ground up to meet the demands of the growing fintech marketplace. This role will architect all acquisition digital touchpoints and end-user interfacing internal systems to support the marketing /customer acquisition value stream. The role is part of their full stack agile team and is co-located with marketing. The ideal candidate will be passionate about design and excited to contribute to the creation of a best in class digital experience.

  • Own and lead marketing acquisition digital user experience strategy, testing, and design.
  • Collect and analyze user behaviors and needs through qualitative and quantitative user research such as interviews, field studies, surveys, A/B testing, digital experience monitoring, and usability testing.
  • Design solutions to address critical user pain points and opportunities to increase efficiency.
  • Conduct competitive analyses of other websites within banking, fintech, and online experience leaders.
  • Work with internal analysts and data science partners to evaluate target segments, visitor behaviors and task success.
  • Partner with various marketing channel leaders to drive improvements to digital channel acquisition experiences that yield measurable results and improved acquisition metrics.
  • Brainstorm concepts, develop mockups and run usability studies.
  • Develop task flow, user storyboards, and other design documents to share vision with others.
  • Create navigation maps, flows, and diagrams to document design decisions.
  • Create wireframes for design and development teams.
  • Work hand-in-hand with UI designer and developers on project builds.
  • Support agile workflow with timely production and purposeful iteration.
  • Participate in the creation of content strategy documents.
  • Work closely with product manager in UX ideation and innovation, ensuring work aligns with value stream priorities and meets value stream deadlines, priorities and cadences.
  • Track usability goals and prepare reports for senior management.

 

HOW YOU ARE QUALIFIED:

  • Bachelor’s Degree (or equivalent experience) in information technology, visual design, interaction design or related disciplines.
  • 5+ years of experience in UX or interaction design.
  • UX experience in a performance marketing environment.
  • Portfolio showcasing your end-to-end design process.
  • Ability to prototype in Axure, Invision, Adobe XD, or similar tools.
  • Advanced skills with Sketch, Photoshop, or other design tools.
  • Experience in UX research and ability to grow into end-to-end study execution.
  • Ability to work independently and collaboratively as part of a cross-functional team.





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  • Employee Type: Direct Hire
  • Location: San Diego, California
  • Category: Marketing
  • Date Posted: 02/18/22
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