User Experience UX Researcher I in Charlotte,
Posted 10/14/21

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

 

THE TEAM YOU WILL BE JOINING:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

 

 WHAT THEY OFFER YOU:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

 

WHERE THE POSITION IS LOCATED:

  • Remote

 

WHY THIS ROLE IS IMPORTANT:

  • Work collaboratively with the designers, product and marketing managers, data analysts and engineering teams responsible for the TIAA experience, so they can make confident, informed choices about design strategy. 
  • Review, analyze and produce key highlights and detailed analysis of user testing sessions, surveys, competitive research, Voice-of-Customer (VOC) data, analytics 
  • Support other researchers with analysis, documentation, stimuli creation, etc. 
  • Write, launch and analyze surveys and remote, unmoderated user testing 
  • Review, index, analyze and reorganize previous user research 
  • Review, select and present representative video clips of recorded user sessions 
  • Proactively identify methods and solutions for how to improve the usability of business applications 
  • Excellent writing and communications skills  
  • Solid organization, project management and planning skills with web application implementations 
  • Should be self-directed with effective time management skills 
  • Proven ability and desire to work effectively as a member of a team 
  • Ability to quickly learn and adapt in a fast-paced, highly interactive environment  
  • Entrepreneurial spirit combined with corporate know-how 
  • Experience with structured and agile development processes 

 

DESIRED QUALIFICATIONS:

  • 2+ years of professional experience in product research and usability research, preferably supporting a design team for a commercial B2B, B2C, SaaS or mobile product experience. 
  • A portfolio of work samples showing how you have executed qualitative and quantitative user research methods, and demonstrating the impact of your research on the customer or user experience. 
  • A human-centric approach to research, and the ability to be highly organized, creative and empathetic. 
  • Familiarity with brand research methods, usability evaluations, sampling theory and validity in research design. 
  • Strong written, visual and verbal communication skills that let you illustrate and share study plans, findings and insights creatively and persuasively. 
  • The flexibility to meet remotely with teammates and customers in different time zones, and occasionally travel to meet them in person. 

 

  • Employee Type: Contract
  • Location: Charlotte,
  • Category: Information Technology
  • Date Posted: 10/14/21
Apply Today!
Apply Today!

Apply Today!

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!