User Desktop Support Support in chicago, Illinois
Posted 08/27/21

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

 

THE TEAM YOU WILL BE JOINING:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

 

WHAT THEY OFFER YOU:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

 

WHERE THE POSITION IS LOCATED:

  • Chicago, IL
  • Remote to start

 

RESPONSIBILITIES:

  • Provides Tier 2 IT support for end-user computing devices to all employees and contingent workers in multiple offices around the world.
  • Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.
  • Deploys and troubleshoots end user computing devices including laptops, desktops, printers, and wireless devices that are aligned with  business strategies and directions.
  • Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.
  • Install, configure, and troubleshoot Mac/Apple based operating systems and proprietary applications.
  • Configures and supports remote including VPN client and connectivity.
  • Provides customer training and knowledge documentation.
  • Complies with and supports ITIL change-incident-problem management processes and work instructions.
  • Troubleshoots incidents and fulfills requests within established Service Level Targets.
  • Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.
  • Provides a high level of customer service.
  • Interacts with business end-users, Service Desk, engineering, IT Information Security, and technology providers.
  • Receives little instruction on day-to-day operations and general instruction on new assignments from management.

 

 

 

REQUIRED QUALIFICATIONS

  • Minimum Associates degree in Computer Science, Information Technology, or equivalent work experience and technical qualifications required.
  • Minimum 4 year experience in an information technology technical support position providing computer support and break/fix services.
  • Experience in end-user support within a financial service environment preferred.
  • Experience in Service Desk or Customer Support role a plus.
  • Familiarity with Software Distribution tools such as SCCM preferred.  Service Now a plus.
  • Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking.
  • Experience with wireless technology such as Android, iPhones, iPads, remote access software, wireless routers, personal firewall, VPN and Citrix.
  • Experience with current desktop, laptop, peripheral technologies.
  • Experience with Virtual Desktops, Office 365, Cloud supported systems.
  • Experience with imaging machines
  • Experience utilizing client remote control solutions.
  • Strong written/verbal communications skills, and possess the ability to interface with end-users effectively at all levels of the organization.
  • Ability to perform in a dynamic environment with changing schedules and priorities.
  • Ability to handle heavy volume of equipment deployments and collections
  • Workload may consist of 10-20 deployment/collection tasks and/or 25-30 desktop support incidents weekly
  • Physical ability to lift 30-50lbs on a daily basis
  • Previous Service Desk (level 1) experience a plus
  • Self-motivated and willingness to adapt to different roles within Desktop Support services.
  • Possesses a friendly, can-do attitude.
  • Always intrigued by how things are done.  Questioning and challenging status quo.

 

  • Employee Type: Contract
  • Location: chicago, Illinois
  • Category: Information Technology
  • Date Posted: 08/27/21
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Apply Today!

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