THE TEAM YOU’D BE JOINING

• A leading technology and service provider with over 7,000 global customers that is striving to provide the best communication solutions to the financial market community.
• Over 50 years of award winning communication platforms.
• Our client provides customers with their proprietary VoIP technology and seamless integration into their products, in addition to a full suite of compliance and network connectivity solutions.

WHAT THEY OFFER YOU

• Fast paced and continuously evolving work environment with exposure to a vast array of cutting voice technologies, patches, and updates.
• Competitive compensation and benefits package.
• An internal work culture that focuses on inclusion, diversity, and work life balance that recognizes the importance of each employee.

WHY THIS ROLE IS IMPORTANT

• Support all activities related to the testing and deploying of inhouse telephony platform onsite at client location in Uptown Charlotte in support of trading operations.
• Creating, developing, and executing test plans for the integration of proprietary platform in the customer's network and environment.
• Support test plans for the validation of monitoring, capacity planning, systems availability monitoring, security support tools, and utilities, while collaborating with internal and client based infrastructure support teams.
• Work in a lab environment with other local engineers to troubleshoot SIP traces and VoIP networks.

THE BACKGROUND THAT FITS

• 5-8 years of experience as a Support Engineer testing SIP and VoIP in a lab environment.
• Experience with virtual machine architecture and deploying on a customer based network, Kubernetes is preferred but not required.
• Strong understand and background in full stack networking: LAN/WAN, TCP/IP, Routers, Switches
• Experience in various telephony network technologies: Cisco Call Manager, Cisco Voice Gateways, NICE Voice Recording, CTI applications, Oracle ASC, Motorola WAVE 5000s, or the equivalent
• Understanding of SIP VoIP troubleshooting and VoIP technologies: TDM, SIP, H..0., MGCP, SCCP, RTP/RTCP, or Codec.