Technology Incident Manager Analyst in Charlotte, North Carolina
Posted 06/12/23
THE TEAM YOU WILL BE JOINING:
Required Skills:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
- Incident Management: Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution.
- Risk Management: Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services.
- Preventive Measures: Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact.
- Communication: Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management.
- Incident Response: Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents.
- Process Improvement: Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly.
- Documentation: Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions.
- Training: Develop and deliver incident management training to IT teams and other stakeholders.
Required Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in incident management, risk management
- Knowledge and understanding of incident management processes, tools, and techniques.
- Previous experience in coordinating incident response teams and managing incidents through to resolution.
- Strong analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures.
- Ability to communicate technical information to non-technical stakeholders.
- Work under pressure and prioritize competing demands.
- ITIL Foundation certification is a plus.
- Experience using Splunk is a plus.
- Experience with ServiceNow or similar incident management tools is a plus.
Employee Type: Contract- Location: Charlotte, North Carolina
- Category: Information Technology
- Date Posted: 06/12/23
