Technical Support Analyst IIII in Detroit, Michigan
Posted 06/07/22

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.


  • Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
  • Named one of the top three fastest-growing banking brands in the U.S. in 2020.
  • Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered.


  • Strong Executive leadership team investing in its talent and committed to developing people
  • Fast paced, highly collaborative, teamwork-oriented environment
  • Opportunity to drive change with a strong focus on process improvement in a high visibility role


  • Perform sustain, operational support and enhancements for approximately 25 HR Technology applications (SaaS, Data Lake), responsible for system/application performance monitoring and stability.
  • Execute 2nd / 3rd level ticket support (ticket triage, assignment, resolution, and closure) and change / incident / problem management. 
  • Vendor management for supporting, coordinating, and prioritizing technical solutions, including working with HR Operations & HR COE for issue resolution.
  • Partner with HR Technology team, vendors, HR COE’s, and/or HR Ops to implement and monitor existing and new initiatives.
  • Perform work in an Agile / Kanban team structure requiring good understanding of Agile principles and execution.
  • IT Compliance and Risk Management activities for business continuity, disaster recovery, security exceptions and findings, vulnerability scanning, EAC reviews, SOX assessments, risk assessments and application assessments of supported workstream applications.
  • Execute reporting & analytics using BI tools with a sound understanding of metrics / data being analyzed.
  • Maintain working knowledge and documentation of HR Technology applications, integrations, sustain and operational support procedures.
  • Provide creative technology solutions utilizing sound investigative skills and analysis.
  • Handles the more complex internal and external end-user support issues. 


  • BS and 4 + years or equivalent.
  • Competencies: Ability to manage daily support tickets and integrations for effective customer system support, implement quality measures and tracking, resolve customer related technical issues, knowledge of specific enterprise-wide IT platforms and applications, effectively communicate with customers to resolve their issues
  • Expertise with technical integrations (batch, real-time), SFTP, PGP encryption, SSH, web-service calls using SOAP, REST, xml, json Experience handling HR data or HR systems, demonstrating discretion and ability to work with confidential information
  • Experience with HR cloud-based systems and integrations to internal systems and 3rd party HR-based vendors. Existing core HR system is ADP Vantage. Experience with JIRA for Agile / Kanban execution
  • Experience with ServiceNow for operational support
  • Employee Type: Contract
  • Location: Detroit, Michigan
  • Category: Information Technology
  • Date Posted: 06/07/22
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