THE TEAM YOU’D BE JOINING

• A leading technology and service provider with over 7,000 global customers that is striving to provide the best communication solutions to the financial market community.
• Over 50 years of combined experience and an award winning communication platforms.
• Our client provides customers with their proprietary VoIP technology and seamless integration into their products, in addition to a full suite of compliance and network connectivity solutions.

WHAT THEY OFFER YOU

• Fast paced and continuously evolving work environment with exposure to a vast array of cutting voice technologies, patches, and updates.
• Competitive compensation and benefits package.
• An internal work culture that focuses on inclusion, diversity, and work life balance that recognizes the importance of each employee.

WHERE IS IT LOCATED

• Houston, TX
• Hybrid 2-3 days onsite per week

WHY THIS ROLE IS IMPORTANT

• Act as problem investigator and manager to assist an incident management team
• Perform remote installations and upgrades for voice recording equipment at customers’ sites
• Assist Tier 1 Engineers and Technicians remotely with technical issues raised through installation and/or service issues.
• Work on tickets as they come in to Remedy, update them and customers in a timely fashion
• Provide project planning assistance for Voice Recording Systems build outs, integrations, installations, and upgrades
• Work on project go lives to ensure customer satisfaction and provide support as needed

THE BACKGROUND THAT FITS

• 3 years of experience as a Systems Administrator with Voice Recording systems background
• Experience with Nice, Verint, or ASC voice recording products for installation, upgrades, and support
• Windows Server and Windows OS knowledge
• Troubleshooting, support, and debugging experience using ticketing tools like Remedy
• Excellent customer service and communication skills
• Desire to work in a customer focused team environment
• Ability to work weekends and nights as "go-live" and upgrade projects require