Systems Support Engineer – ASG in Houston, Texas
Posted 07/08/22

THE TEAM YOU’D BE JOINING

  • A leading technology and service provider with over 7,000 global customers that is striving to provide the best communication solutions to the financial market community.
  • Over 50 years of combined experience and an award winning communication platforms.
  • Our client provides customers with their proprietary VoIP technology and seamless integration into their products, in addition to a full suite of compliance and network connectivity solutions.

WHAT THEY OFFER YOU

  • Fast paced and continuously evolving work environment with exposure to a vast array of cutting voice technologies, patches, and updates.
  • Competitive compensation and benefits package.
  • An internal work culture that focuses on inclusion, diversity, and work life balance that recognizes the importance of each employee.

WHERE IS IT LOCATED

  • Houston, TX
  • Hybrid 2-3 days onsite per week

WHY THIS ROLE IS IMPORTANT

  • Act as problem investigator and manager to assist an incident management team
  • Perform remote installations and upgrades for voice recording equipment at customers’ sites
  • Assist Tier 1 Engineers and Technicians remotely with technical issues raised through installation and/or service issues.
  • Work on tickets as they come in to Remedy, update them and customers in a timely fashion
  • Provide project planning assistance for Voice Recording Systems build outs, integrations, installations, and upgrades
  • Work on project go lives to ensure customer satisfaction and provide support as needed

THE BACKGROUND THAT FITS

  • 3 years of experience as a Systems Administrator with Voice Recording systems background
  • Experience with Nice, Verint, or ASC voice recording products for installation, upgrades, and support
  • Windows Server and Windows OS knowledge
  • Troubleshooting, support, and debugging experience using ticketing tools like Remedy
  • Excellent customer service and communication skills
  • Desire to work in a customer focused team environment
  • Ability to work weekends and nights as "go-live" and upgrade projects require
#LI-QM1
  • Employee Type: Direct Hire
  • Location: Houston, Texas
  • Category: Information Technology
  • Date Posted: 07/08/22
Apply Today!
Apply Today!

Apply Today!

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