Sr. Manager, Customer Success in Charlotte, North Carolina
Posted 05/03/22

THE TEAM YOU WILL BE JOINING:

  • Supply Chain & Technology leader redefining a consumer market with $60B in direct industry output (US)
  • Private-equity backed with massive transformation occurring across the company
  • Engaged leadership from Fortune 100 companies; creating a world-class company culture

WHAT THEY OFFER YOU:

  • Grow within a culture of autonomy from accountability with a roster of A++ players on your team from across the country
  • Be empowered to make the best decisions to lead your team and area of the business
  • Runway to grow professionally with opportunities for both horizontal and vertical mobility
  • Effective internal communication, respecting work-life integration
  • Customers raving about the product and its' industry disruptive innovation

WHERE THIS SITS:

  • 100% remote with quarterly visits to corporate HQ in Charlotte metro area
WHY THIS ROLE IS IMPORTANT
  • Develop strong, trusting relationships with key players in current and new customer accounts 
  • Identify product improvements or new products by staying close to current customer needs, trends and market activity 
  • Improve processes and create tools to support the growth of the Customer Success team 
  • Provide feedback, both qualitative and quantitative, to promote customer experience improvements while collaborating cross-departmentally and with leadership teams in the company 
  • Become a subject matter expert in all products, services and deployment to deliver on goals and take part in the growth of the company 
BACKGROUND THAT FITS:
  • 6+ years of experience with B2B account management and/or customer success 
  • Tire and/or Automotive industry experience required 
  • Experience with SaaS preferred 
  • Proficiency with MS Office, Salesforce, or Outreach 
  • Possess a consultative approach as well as the ability to build credibility and trust 
  • Ability to travel as needed 
  • Employee Type: Direct Hire
  • Location: Charlotte, North Carolina
  • Category: Corporate Support
  • Date Posted: 05/03/22
Apply Today!
Apply Today!

Apply Today!

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