Social Media Manager in Charlotte, North Carolina
Posted 01/07/22


  • Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
  • Named one of the top three fastest-growing banking brands in the U.S. in 2020.
  • Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered.



  • Fast paced, highly collaborative, teamwork-oriented environment
  • Make an immediate impact in this high visibility role
  • Base salary of $94-118k + 15% bonus and excellent benefits package
  • Top-notch leadership committed to developing people



The Social Media Manager – Social Content and Community Management will manage and evolve the social media communications strategy to build and promote the brand in social media. This role is responsible for leading, coordinating and executing a variety of social media related activities, including multiple direct reports, daily management of corporate social media properties, content development, executive support, community management, social listening, and reporting, and integrating with business partners across the larger marketing team. Candidate must have extensive social media marketing knowledge, strong leadership skills, be able to work well with a variety of business partners both internally and externally and be able to multi-task in a fast-paced environment. Excellent writing and presentation skills required.

  • Leads and develops owned social media strategy for Corporate channels, including executive social posts, ensuring messaging across social platforms effectively represents the brand and engages our varied audiences
  • Ensures tone of voice and approach is maintained in all content and responses, and work to continually evolve our social content, listening, and community management capabilities
  • Coordinates content approvals with legal, compliance, and brand, as well as external stakeholders, for content and community management initiatives
  • Act as social lead for potential crisis and risk situations across the organization
  • Work with internal marketing partners to ensure all campaigns, sponsorships, paid social media, and product-based initiatives are optimized and can be adequately supported by the community management team
  • Providing insights derived from social data to help partners connect with customers and communities
  • Actively monitors social properties and their communities to identify proactive social engagement opportunities
  • Stay ahead of the latest trends, social media best practices and governance
  • Experience with social media community management, social listening, and reporting
  • Experience leading, managing, and mentoring direct reports of varying professional levels
  • Experience with leading social media listening tools
  • Flexible to work outside traditional office hours, as needed



  • 5+ years of professional experience
  • 5+ years of experience in marketing and/or social marketing
  • Bachelor’s degree in Business, Communications, PR, Marketing, or related field
  • In-depth knowledge of social media community management, including enterprise social media management tools
  • Detailed experience in social media management, including with social media platforms and enterprise management tools (Sprinklr, etc.).
  • Strong oral and written communication skills, including content development and presenting to senior leaders
  • Exceptional collaboration skills, able to maintain strong cross-functional partnerships and foster a team environment
  • Ability to build and manage effective working relationships with colleagues and partners inside and outside of the organization
  • Works well under pressure and can meet deadlines accurately
  • Prior agency/client relationship management experience is a plus

  • Employee Type: Direct Hire
  • Location: Charlotte, North Carolina
  • Category: Marketing
  • Date Posted: 01/07/22
Apply Today!
Apply Today!

Apply Today!

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