Service Desk Supervisor in Charlotte , North Carolina
Posted 09/01/23
THE TEAM YOU WILL BE JOINING:
- Leading solutions provider for products and services for the flow control, fluid handling and process and industrial automation sectors.
- Avidly growing company that has an acquisition philosophy to support businesses on a standalone, decentralized basis to afford a significant level of responsibility, authority and autonomy.
- Large customer reach across North America with 160 locations and 1,700 employees with the initiative to double in size within the next two years.
WHAT THEY OFFER YOU:
- Highly-visible, leadership role within a growing company
- Company that is dedicated to employee engagement and employee experience as the key driver in building stronger businesses.
- Provides an in-house learning and development center that is committed to world class employee education.
- Prioritizes giving back to the local community and customers they support by encouraging employees to volunteer and support non-profit community programs.
WHY THIS ROLE IS IMPORTANT:
- Lead a team of service desk technicians, providing guidance, mentoring, and performance feedback.
- Oversee the day-to-day operation of the service desk, ensuring timely resolution of IT issues and requests.
- Act as an escalation point for complex or critical issues, providing technical expertise and guidance to the team.
- Ensure adherence to ITIL best practices and service management principles.
- Establish and maintain strong relationships with internal stakeholders, understanding their needs and providing effective IT solutions.
- Collaborate with other IT teams to resolve system-wide incidents and implement proactive measures to prevent future occurrences.
- Maintain a solid understanding of the organization's IT infrastructure, systems, and applications.
WHERE IS IT LOCATED:
- Charlotte, NC (Onsite 5 days a week)
THE BACKGROUND THAT FITS:
- Proven experience in a hands-on service desk supervisor role, preferably in a fast-paced environment.
- Strong technical background with expertise in supporting desktops, laptops, mobile devices, operating systems, productivity software, and network connectivity.
- Excellent leadership and people management skills, with the ability to motivate and develop a high-performing team.
- Solid knowledge of IT service management frameworks and best practices, such as ITIL.
- Analytical mindset with the ability to analyze service desk metrics, identify trends, and make data-driven decisions.
- Effective communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
Employee Type: Direct Hire- Location: Charlotte , North Carolina
- Category: Information Technology
- Date Posted: 09/01/23
