Service Desk Analyst in Charlotte , North Carolina
Posted 08/30/23
THE TEAM YOU WILL BE JOINING:
WHAT THEY OFFER YOU:
WHY THIS ROLE IS IMPORTANT:
WHERE IS IT LOCATED:
THE BACKGROUND THAT FITS:
- Leading solutions provider for products and services for the flow control, fluid handling and process and industrial automation sectors.
- Avidly growing company that has an acquisition philosophy to support businesses on a standalone, decentralized basis to afford a significant level of responsibility, authority and autonomy.
- Large customer reach across North America with 160 locations and 1,700 employees with the initiative to double in size within the next two years.
WHAT THEY OFFER YOU:
- Company that is dedicated to employee engagement and employee experience as the key driver in building stronger businesses.
- Provides an in-house learning and development center that is committed to world class employee education.
- Prioritizes giving back to the local community and customers they support by encouraging employees to volunteer and support non-profit community programs.
WHY THIS ROLE IS IMPORTANT:
- The Service Desk Analyst ensures front-line service delivery remains strong by serving as the primary point of technical escalation.
- Responsible for provisioning, installation/configuration, operation and maintenance of systems hardware and related software.
- Maintains security, backup and redundancy strategies for all services, providing Tier 1/2 level support.
- Proactively identify and implement structured and sustainable process improvements.
WHERE IS IT LOCATED:
- Charlotte, NC (Onsite 5 days a week)
THE BACKGROUND THAT FITS:
- Associates in Computer Science or equivalent experience.
- 2-3 years of experience in service desk or within a related IT Support, customer-facing role.
- Proficient with O365, Windows Active Directory, DNS/DHCP and Windows administration.
- Knowledge of basic networking principles, VoIP telephone systems and server administration.
- Previous experience supporting a multi-location organization, highly preferred.
Employee Type: Contract- Location: Charlotte , North Carolina
- Category: Information Technology
- Date Posted: 08/30/23
