Senior Learning Management System Administrator in Fort Mill, South Carolina
Posted 01/04/23
THE TEAM YOU WILL BE JOINING:
  • Large, multi-billion-dollar services company in South Charlotte
  • Highly respected and known for being an industry leader in their market
  • Aggressive growth over the last several years both organically and through acquisitions
  • Consistently ranked as one of the top employer’s in Charlotte
  • Very strong leadership team; open door policy with lots of energy and ideas
WHAT THEY OFFER YOU:
  • Some of the best employer benefits in the area – health, wellness, dental, 401(k), flexibility, and more
  • Ability to drive and build out your career – this is poised for growth and has a direct impact on the organization
  • Brand recognition and career development – continuing education credits, professional networking opportunities, etc.
 
WHY THIS ROLE IS IMPORTANT:
Manage upgrades and testing, troubleshooting, and ensuring system accessibility in supporting critical customer’s education needs.
• Analyze and assess operational needs and lead the optimization of full functionality
• Runs system reports and develops custom reports as needed
• Conducts system monitoring to ensure user training data is accurate
• Develops and maintains system and user procedures, guidelines, and documentation.
• Lead workstreams for complex learning management system upgrades with minimal impact on customers. This includes the future migration to a new Administrator.
• Serve as a subject matter expert (SME) on learning management system, understanding system functionality and configuration options. Manage new releases ensuring they are capitalizing on new features and functionality.  Communicates changes as needed to appropriate user groups
• Ensure system scalability and stability by developing and enforcing standards, policies, processes, workflows and advanced reporting for the learning management system.
• Provide best in class customer service by responding timely and accurately as the escalation point for Level-2 Customer Care Center needs and where appropriate, customers. This may include reporting or tracking inaccuracies, learning plan issues, system functionality concerns, etc. with a focus on first-time resolution.
• Manage vendor relationship and deployment of third-party courseware vendors and internally developed courses.
• Remain current on Administrator industry trends, vendors and best practices ensuring that the platform is best-in-class relative to emerging technologies.
• Upload and test online content before publishing to the production environment. Maintain all control documentation.
• Configure, generate, and distribute custom reports and dashboards for internal and external use with a focus on controlling, monitoring and auditing the training program, and providing the necessary information to customers so they can proactively manage their employee training programs and budgets.
• Assist in the development of quality standards and documented procedures related to the operation and functionality of the Administrator.
 
 
THE BACKGROUND THAT FITS:
• Bachelor’s degree required (preferred: Instructional Technology, IT, Communications)
• A minimum of 3-5 years safety training administrative experience with Cornerstone On-Demand (preferred) or an equally complex customer safety trainer
• Demonstrated working knowledge of data management and data migration
• Experience in content management, SCORM and/or AICC content standards
• Excellent verbal and written communication skills and ability to communicate to all levels of the organization
• Ability to autonomously scope, implement and prioritize approved projects based on business needs. 
• Proven business process, analytical and problem-solving skills with attention to details in all aspects of their work
• Proficiency with Microsoft Office: Outlook, Word, Excel, SharePoint and PowerPoint 
• Team-oriented with ability to work in a cross-functional, collaborative team environment that is customer service solution focused
 
#LI-LS1
  • Employee Type: Direct Hire
  • Location: Fort Mill, South Carolina
  • Category: Human Resources
  • Date Posted: 01/04/23
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