Senior IT Support Specialist in San Diego, California
THE TEAM YOU WILL BE JOINING:
An entrepreneurial division of a Fortune 500 financial services firm focused on personal lending technology through digital processes.
Their financial technology offers financing options for practically any purpose with best-in-class customer satisfaction and a nationwide reach.
Purpose-driven and team-oriented environment with focuses on leveraging employee talents, cutting edge technology, and best practices and processes.
Organization that is recognized for being truly multicultural; diversity and feedback rich is in their DNA
WHAT THEY OFFER YOU:
Incredible work-life balance (very rare to go past a 40 hour week)
Excellent career path for an individual contributor to remain as an individual contributor and does not have to seek a management role for promotion/pay.
Results driven organization that values accountability and continuous improvement
Opportunity to make an impact and add value for a startup with the resources and backing of a Fortune 500 enterprise
Ability to influence the development of new digital products and contribute to long-term strategy and growth
Competitive base salary plus excellent benefits to medical, dental, 401k, pension, and generous PTO policy.
San Diego, CA
WHAT YOU WILL DO:
Performs intake activities related to the support of end-users.
Documents problems they are experiencing and gathers information necessary for problem resolution. Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
Follows established methodologies or procedures to determine end-user problems and provide a solution. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem.
Escalates complex, non-routine issues to more experienced teammates. Works within standard guidelines. Makes decisions within guidelines.
HOW YOU ARE QUALIFIED:
2+ years of experience in end-user support
Experienced in Tier 1 and Tier 2 support of Active Directory troubleshooting
Understanding of software and hardware deployed within a business
Effective verbal and written communication skills for the purpose of information to end-users.