Senior IT Support Specialist in San Diego, California
Posted 04/11/22


  • An entrepreneurial division of a Fortune 500 financial services firm focused on personal lending technology through digital processes.
  • Their financial technology offers financing options for practically any purpose with best-in-class customer satisfaction and a nationwide reach.
  • Purpose-driven and team-oriented environment with focuses on leveraging employee talents, cutting edge technology, and best practices and processes.
  • Organization that is recognized for being truly multicultural; diversity and feedback rich is in their DNA



  • Incredible work-life balance (very rare to go past a 40 hour week)
  • Excellent career path for an individual contributor to remain as an individual contributor and does not have to seek a management role for promotion/pay. 
  • Results driven organization that values accountability and continuous improvement
  • Opportunity to make an impact and add value for a startup with the resources and backing of a Fortune 500 enterprise
  • Ability to influence the development of new digital products and contribute to long-term strategy and growth
  • Competitive base salary plus excellent benefits to medical, dental, 401k, pension, and generous PTO policy.


  • San Diego, CA


  • Performs intake activities related to the support of end-users.
  • Documents problems they are experiencing and gathers information necessary for problem resolution. Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
  • Follows established methodologies or procedures to determine end-user problems and provide a solution. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem.
  • Escalates complex, non-routine issues to more experienced teammates. Works within standard guidelines. Makes decisions within guidelines.


  • 2+ years of experience in end-user support 
  • Experienced in Tier 1 and Tier 2 support of Active Directory troubleshooting
  • Understanding of software and hardware deployed within a business
  • Effective verbal and written communication skills for the purpose of information to end-users.
  • Knowledge of specific software and hardware.
  • Banking or financial services experience a plus


  • Employee Type: Direct Hire
  • Location: San Diego, California
  • Category: Information Technology
  • Date Posted: 04/11/22
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