Senior Fraud Operations Specialist in Charlotte, North Carolina
Posted 11/07/23


  • Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
  • Dedicated to making financial progress possible for everyone.
  • National presence providing excellent service to over 60 million members.
  • Vibrant work environment with a culture founded on collaboration and good energy.


  • Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
  • Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
  • You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
  • Having a healthy and happy team is their number one priority- family focused organization.
  • Free amenities, paid company trips and outings, competitive salary, and generous benefits.


  • The EFT Operations Specialist will be responsible for reviewing transactions and account creations for fraud, related to our client's new Financial Account products!
  • Investigate new account and synthetic identity fraud cases
  • Review complex cases of identity theft, Account Takeover indicators and mitigate risk of member compromise.
  • Focus on new account fraud and with a goal of protecting the company and our members.
  • Work closely with process design team to identify trends; make recommendations for closing process gaps.
  • Understand our client's member support processes on issues related to security, fraud, and account recovery
  • Work fraud alerts generated by modeling and strategies teams
  • Document fraud cases for reporting to bank and internal partners
  • Assist our Member Support team in responding to our Members


  • The EFT Operations Specialist must possess in-depth knowledge of debit card dispute processing rules, Regulation E rules, and Visa Zero Liability rules.
  • Demonstrates regulatory and technical knowledge to provide guidance and support to internal staff and members on dispute items.
  • The ideal candidates needs: understanding of visa guidelines, chargebacks, and deposit operations
  • Experience with centrix as a software system
  • 6+ years of related fraud experience
  • 4+ years of banking, financial fraud and abuse experience
  • 1+ years of experience in Fintech or regulated financial institution
  • Employee Type: Contract
  • Location: Charlotte, North Carolina
  • Category: Corporate Support
  • Date Posted: 11/07/23
Apply Today!
Apply Today!

Apply Today!

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