THE TEAM YOU WILL BE JOINING:

• Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
• Dedicated to making financial progress possible for everyone.
• National presence providing excellent service to over 60 million members.
• Vibrant work environment with a culture founded on collaboration and good energy.

WHAT THEY OFFER YOU:

• Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
• Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
• You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
• Having a healthy and happy team is their number one priority- family focused organization.
• Free amenities, paid company trips and outings, competitive salary, and generous benefits.

WHY THIS ROLE IS IMPORTANT:

• The EFT Operations Specialist will be responsible for reviewing transactions and account creations for fraud, related to our client's new Financial Account products!
• Investigate new account and synthetic identity fraud cases
• Review complex cases of identity theft, Account Takeover indicators and mitigate risk of member compromise.
• Focus on new account fraud and with a goal of protecting the company and our members.
• Work closely with process design team to identify trends; make recommendations for closing process gaps.
• Understand our client's member support processes on issues related to security, fraud, and account recovery
• Work fraud alerts generated by modeling and strategies teams
• Document fraud cases for reporting to bank and internal partners
• Assist our Member Support team in responding to our Members

THE BACKGROUND THAT FITS:

• The EFT Operations Specialist must possess in-depth knowledge of debit card dispute processing rules, Regulation E rules, and Visa Zero Liability rules.
• Demonstrates regulatory and technical knowledge to provide guidance and support to internal staff and members on dispute items.
• The ideal candidates needs: understanding of visa guidelines, chargebacks, and deposit operations
• Experience with centrix as a software system
• 6+ years of related fraud experience
• 4+ years of banking, financial fraud and abuse experience
• 1+ years of experience in Fintech or regulated financial institution