Senior Director of Fraud Strategy (Financial Services) in CHARLOTTE, North Carolina
Posted 11/03/21


  • Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
  • Named one of the top three fastest-growing banking brands in the U.S. in 2020.
  • Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.



  • Fast paced, highly collaborative, teamwork-oriented environment
  • Make an immediate impact in this high visibility role
  • Top-notch leadership committed to developing people



  • CHARLOTTE, NC - 100% remote for now, then will sit hybrid (2 days remote, 3 days in office) in Charlotte, NC when staff transitions back into the office after January/February



As a Senior Director, Fraud Strategy, you will be accountable for the loss performance and fraud risk profile. You will apply your strategic and analytical skills to lead a team that develops, evaluates, and manages our fraud strategies to minimize fraud losses and ensure an excellent customer experience. Partnering with enterprise and product teams, you will define fraud impact of policy and product decisions. You will lead fraud vendor evaluation and management, maintain relationships with other banks and agencies to combat fraud, and work collaboratively to govern and execute our fraud strategies and best practices. You will be a bank expert at developing and using powerful and innovative analytics to detect fraud trends. Based on those trends, your team will develop short, medium, and long-term strategies and tools to precisely identify and target fraudulent activity while still providing customers frictionless banking. Your team will also manage analytical models and establish fraud decision governance.

  • Manage, lead, and develop a team of high performing associates.
  • Provide subject matter expertise accountable processes and regulations.
  • Partner across teams to interact with regulators, external agencies, and other banks.
  • Develop and manage analytics to identify and monitor fraud trends.
  • Develop and implement nimble strategies to minimize fraud, while preserving the customer experience.
  • Develop and manage business routines that continuously incorporate analytics and strategies into operational execution.
  • Manage governance of strategy and risk profile changes.
  • Manage analytical model governance.
  • Manage key fraud vendors.
  • Assess initiatives and business changes for business case impact to losses.
  • Respond to fraud attacks in a real time basis.
  • Develop internal policies, procedures, and communications, as needed, to govern and execute fraud strategies.
  • Partner across the enterprise, to include product, operations, delivery and service channels, risk, compliance and legal.



  • Bachelor's degree in business management, information systems, computer science, engineering, or a related field or equivalent work experience
  • At least 10 years of experience in fraud management and analytics
  • At least 10 years of experience in Financial Services
  • At least 10 years of experience in people management
  • At least 10 years of experience in relationship management
  • Expert analytical skills
  • Established relationships with industry Fraud Professionals across Financial Services
  • Thorough knowledge of fraud and analytic best practices, to include the use of big data and machine learning
  • Strong bias for problem-solving, action, and a drive to get things done.
  • Goal oriented and ability to multi-task effectively.
  • Strong managerial, leadership, strategic planning, and decision-making skills.
  • Ability to deconstruct a problem and prioritize a solution.
  • Excellent communication skills -- oral, written, and interpersonal


  • Employee Type: Direct Hire
  • Location: CHARLOTTE, North Carolina
  • Category: Information Technology
  • Date Posted: 11/03/21
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