Senior Deskside Support Analyst in Charlotte, North Carolina
Posted 01/23/23
THE TEAM YOU WILL BE JOINING:
- High-Growth Publicly traded organization with revenues over $8B; highly diversified with over 25,000 customers with a coast-to-coast network that spans across 99% of all zip codes in North America
- Highly acquisitive company is one of the fastest growing in North America; more than 100,000 employees at 744 locations globally
- Multi-billion-dollar business model that embraces a fast-paced and innovative culture with heavy growth by way of acquisition
- Company offers upward mobility and promotion from within
- Excellent benefits and team-oriented work environment
- Global company with an outstanding reputation and great tenure
- Portland, OR
- Troubleshooting and Resolution of Tier 2/3 escalated technical issues
- Thorough Knowledge, Support, and Troubleshooting of AV, presentation, web conferencing and teleconferencing equipment
- Ability to install, cable and troubleshoot projectors, large screen TVs, webcams, microphones, and conferencing phones.
- Strong printer troubleshooting and configuration including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners.
- Advanced troubleshooting and configuration of VOIP handset/headset devices.
- Advanced setup, troubleshooting, and configuration of Apple cell phones.
- Advanced ability to troubleshoot and configure of Apple iPads, Windows tablets, and Android tablets.
- Bachelor’s degree in Communications, Journalism, Education, Organizational Development, or related field
- 5 years of experience in corporate communications or training design, development, and delivery in a project-based environment
- Knowledge of adult learning principles
- Innovative writing skills with the ability to create quality work designed for the specific audience
- Strong project management and organizational skills with the ability to self-prioritize work and ensure work is completed accurately and efficiently within established time frame
Employee Type: Contract to Hire
Location: Charlotte, North Carolina
Category: Information Technology
Date Posted: 01/23/23
