Senior CRM Systems Analyst in Charlotte, North Carolina
THE TEAM YOU WILL BE JOINING:
Fortune 100 Financial Services Company
100-year history of dedication to customer satisfaction, success and growth
Tremendous growth and new business strategy leading to the need for new talent
Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
Culture: Excellent work environment that fosters collaboration
Growth: Ability to make an impact on the direction of the organization
Opportunity: Gain hands-on experience working with cutting-edge technology
Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
Approves of system scope through existing knowledge and fact-finding that informs the development or modification of complex information systems. groups, aiming to improve business results.
Oversees changes to existing system logic difficulties and documentation as necessary.
Approves flow charts, models, and procedures and feasibility studies to design possible system solutions.
Approves technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
Evaluates all system constraints, implications, and consequences of various proposed system changes.
Creates procedures to solve complex problems that considers items such as computer equipment capacity and limitations, operating time, and form of desired results.
Estimates the costs of system solutions and prepares project plans to provide input into decisions about prioritizing projects and allocating IT resources.
Coaches and delegates work to lower level professionals.
THE BACKGROUND THAT FITS Required Skills:
5+ years of IT experience.
Previous experience with Agile software development methodology.
Strong knowledge and understanding of SAFe/Agile practices and creating/refining epics, features, and stories in JIRA.
Experience using JIRA/JIRA Align, Confluence and developing Business and Technical Flows, As-Is/To Be Process Mapping (BPMN), Data Mapping, Use Cases, Epics, Capabilities, Features, User Stories, UI and Reporting.