• Fortune 100 Financial Services Company
• 100-year history of dedication to customer satisfaction, success and growth
• Tremendous growth and new business strategy leading to the need for new talent
• Significant investments in cutting-edge technology

• Culture: Excellent work environment that fosters collaboration
• Growth: Ability to make an impact on the direction of the organization
• Opportunity: Gain hands-on experience working with cutting-edge technology
• Stability: Recent financial performance of the company has reported record profits

• The Data Reporting Sr. Analyst supports the organization's global customer relationship management (CRM) technology instance for sales reporting.
• This job is responsible for supporting the organization's global distribution teams by managing user requests, enhancing user experience, providing user training, and managing data integrity of the platform.
• This job assists in the implementation of business processes and improvements that drive customer satisfaction and reduce risk.
• This job also is responsible for activities associated with ongoing enhancements and integrations, including business requirements, documentation, testing, and training.

• Performs application configuration and customization (e.g., managing pick lists, developing workflows), including testing and evaluation, to ensure quality and consistency.
• Performs user support to analyze and resolve simple to complex application issues.
• Drives user adoption of customer relationship management (CRM) technology and ensures that users are able to navigate the application.
• Manages and maintains data within the CRM to ensure data adheres to data standards.
• Recommends and implements data quality processes and provides sign off on data-related changes.
• Identifies gaps between business needs and standard CRM application functionality.
• Partners with information technology (IT) partners to design and document solutions to bridge the gaps, and provides detailed business requirements for CRM developers.
• Develops, documents, and executes test plans to assess business processes.
• Assists and advises technical architects on design decisions, both within the CRM technology and other connected applications.

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