Reliability Engineer – Incident Management in Charlotte, North Carolina
Posted 01/25/22

THE TEAM YOU WILL BE JOINING:

  • Dynamic and creative company located in Charlotte, NC and Headquartered in San Francisco
  • Dedicated to making financial progress possible for everyone.
  • National presence providing excellent service to over 60 million members
  • Vibrant work environment with a culture founded on collaboration and good energy

WHAT THEY OFFER YOU:

  • Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance
  • Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
  • You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
  • Having a healthy and happy team is their number one priority- family focused organization.
  • Free amenities, paid company trips and outings, competitive salary and generous benefits.

WHY THIS ROLE IS IMPORTANT:

  • We are looking for a dynamic incident manager to join our client's site reliability team.
  • You will be responsible for the incident management process to resolution and restoring our client's provided IT operations swiftly.
  • You will also log and categorize recurring incidents to improve incident management protocols.
  • Overseeing the incident management process and team members involved in resolving the incident.
  • Responding to a reported service incident, identifying the cause, and initiating the incident management process.
  • Prioritizing incidents according to their urgency and influence on the business.
  • Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
  • Collaborating with the incident management team to ensure that all protocols are diligently followed.
  • Logging all incidents and their resolution to see if there are recurring malfunctions.
  • Adjusting the incident management process as required to ensure its effectiveness.
  • Communicating with upper management if major issues are found in the IT system.
  • Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
  • Create and automate incident reporting dashboards to report out to all stakeholders

THE BACKGROUND THAT FITS:

  • Bachelor's degree in information technology, engineering, or a related field.
  • At least three year's experience working in IT service management, or a similar role.
  • Strong knowledge of IT service management software including ITIL and COBIT.
  • Extensive experience with Incident Management On-Call (High impact incidents)
  • Strong analytical skills and experience delivering data analysis (Incident Management, Change Management, Service
  • Employee Type: Contract
  • Location: Charlotte, North Carolina
  • Category: Information Technology
  • Date Posted: 01/25/22
Apply Today!
Apply Today!

Apply Today!

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