THE TEAM YOU WILL BE JOINING:

• Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
• Named one of the top 3 fastest-growing banking brands in the U.S. in 2020.
• Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered.

WHAT THEY OFFER YOU:

• Strong Executive leadership team investing in its talent and committed to developing people
• Fast paced, highly collaborative, teamwork-oriented environment
• High visibility, high impact role that focuses on elevating consumer empathy and vantage points
• Fantastic base salary + bonus potential and excellent benefits package

WHAT YOU WILL DO

• Collaborate with internal business partners across all lines of business supporting a human centered design innovation process, managing end-to-end custom research resulting in actionable recommendations.
• Design qualitative and quantitative research plans, developing research questions, analyzing data and uncovering insights to present findings.
• Program and conduct research using variety of methods and tools, particularly qualitative research, such as interviews, diary studies, and ethnography.
• Maintain subject matter expertise with qualitative research approaches, including consideration of methodologies, tools, and resources
• Serve as a consumer advocate, bringing relevant research insights into context supporting business planning and strategic actions
• Ability to be a storyteller from research, summarizing key takeaways with implications for the business for executive level consumption.

THE BACKGROUND THAT FITS

• Bachelor’s degree in marketing, business, social sciences, or related field
• 3+ years of experience conducting qualitative research (interviews, ethnography, observation), including designing methodology and recruitment approaches
• Experience designing and analyzing a range of qualitative and quantitative research, including questionnaire / discussion guide design, data analysis, report design / creation
• Strong analytical and critical thinking skills
• Excellent written and oral communication skills
• Preferred: Specialized certification or degree related to qualitative research or behavioral science
• Preferred: 5+ years of market research experience in a business to consumer setting, financial services experience

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