QA Specialist in Charlotte, North Carolina
Posted 01/11/22

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

  • Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
  • Dedicated to making financial progress possible for everyone.
  • National presence providing excellent service to over 60 million members.
  • Vibrant work environment with a culture founded on collaboration and good energy.

 

WHAT THEY OFFER YOU:

  • Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
  • Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
  • You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
  • Having a healthy and happy team is their number one priority- family focused organization.
  • Free amenities, paid company trips and outings, competitive salary, and generous benefits.

 

WHY THIS ROLE IS IMPORTANT

The Member Support Quality Assurance Specialist will assist with the day-to-day review of Member Support quality assurance, as it pertains to team performance, improvements, etc. while also acting as a liaison to both Member Support Specialists and our internal Training team to ensure ongoing education.

 

THE BACKGROUND THAT FITS
Principal Expectations:

  • Work with supporting teams to resolve ongoing member support issues with MS Management and Specialists.
  • Work to identify patterns of success and failure as Specialists respond to email and chat correspondence, reporting each appropriately to the management via the QA Dashboard and/or other tools developed to identify performance specifically using both qualitative and quantitative data to drive results.
  • Meet quota of ticket audits on a weekly basis
  • Communicate performance issues to MS managers as needed
  • Attend all required vertical-specific MS trainings/meetings as needed
  • Create and review content needs for vertical

Mandatory Skills:

  • 1 year working in customer service and/or QA
  • Familiarity with CRM softwares like Salesforce
  • Excellent writing and communication skills
  • Ability to work independently to meet their deadlines.
  • Employee Type: Contract
  • Location: Charlotte, North Carolina
  • Category: Information Technology
  • Date Posted: 01/11/22
Apply Today!
Apply Today!

Apply Today!

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