Product Support Specialist in Knowville, Tennessee
Posted 04/20/22

THE TEAM YOU WILL BE JOINING:

  • National leader in mobile technology consulting and sales based in Knoxville, TN
  • Nearly 30 years of history providing customer service and sales with a footprint of over 750 locations in 40 states
  • Recognized as the "Agent of the Year" 3 times for a leading network provider
  • People first company  that believes their employees are the secret ingredient for their sustained success

 

WHAT THEY OFFER YOU:

  • Employee first culture where you are treated as their most important customer
  • Industry leading training and development program that allows you to advance your career while learning new skills and technologies
  • A competitive compensation package with overtime possibility
  • The opportunity to be a part of team that has a lasting impact on their industry

 

WHERE THIS POSITION IS LOCATED

  • Knoxville, TN

 

WHY THIS ROLE IS IMPORTANT

  • Support nationwide access control rollout and installation initiative
  • Respond to inbound user requests via phone and ticketing system
  • Troubleshoot and support proprietary access contral and badge access points as well as third party hardware
  • Provide customer support and act as an advocate for the customer, pushing for a resolution of issues in a timely manner

 

BACKGROUND THAT FITS

  • Interest in a career in Information Technology
  • Background in alarm, access control, or information technology is ideal
  • Basic networking knowledge is a plus: Cisco or Merakie
  • Experience with ticketing systems such as ServiceNow
  • Excellent problem solving ability, troubleshooting skills, and the desire to work in an environment where teamwork and collaboration is required
  • AS Degree in a technical field, technical certifications, or equivalent experience in a support role
  • Employee Type: Direct Hire
  • Location: Knowville, Tennessee
  • Category: Information Technology
  • Date Posted: 04/20/22
Apply Today!
Apply Today!

Apply Today!

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