Product Manager – Debit Card in CHARLOTTE, North Carolina
Posted 10/21/21

THE TEAM YOU WILL BE JOINING:

  • Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
  • Named one of the top three fastest-growing banking brands in the U.S. in 2020.
  • Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.

 

WHAT THEY OFFER YOU:

  • Fast paced, highly collaborative, teamwork-oriented environment
  • Make an immediate impact in this high visibility role
  • Base salary of $120-130k + 11% bonus and excellent benefits package
  • Top-notch leadership committed to developing people

 

LOCATION

  • Charlotte, NC - 100% remote for now, then will sit on-site in Charlotte, NC when staff transitions back into the office after October

 

WHAT YOU WILL DO

The Product Manager will be responsible for driving execution and strategy, helping to develop and mature the debit product offering, driving alignment amongst resources (channel, technology, and marketing) to deliver on business goals. This role will lead cross-functional teams to identify opportunities, develop concept solutions that drive profitability, improved product competitiveness, operational efficiency, and tangible business outcomes. This role will require interactions across numerous organizations, and functional groups placing a premium on relationship building, ability to develop followership, and collaboratively develop solutions. Python development within a proprietary application that supports Capital Markets trading activities

  • Responsible for developing & driving tactics to drive key business performance metrics for Debit card
  • Responsible developing innovative solutions using data, observations, developing concepts to improve Debit experience and value proposition
  • Ensure business, technology, channel, marketing, and analytics partners have a clear understanding of product value (economics) and business objectives and are driving meaningful improvements that optimize the business
  • Responsible for driving customer engagement and product usage (service, payments, balances, relationship growth)
  • Responsible for improving customer satisfaction and shaping end-to-end customer experience
  • Align necessary resources to define, scope, prioritize and execute work
  • Actively work as a solution team member, helping balance priorities, financial impact, and the end-to-end customer experience
  • Responsible for reviewing monthly business performance, assessing trends, opportunities, and developing forward looking outlook (NIE, Revenue, Balances, Customer growth)
  • Work closely with vendors to manage performance, SLA's, contract dynamics, and overall relationship
  • Work closely with pricing team to position products to meet business goals
  • Responsible for first line risk, compliance, regulatory and legal aspects of transactional deposit products

 

HOW YOU ARE QUALIFIED:

  • 5+ years of experience in Debit product management or operations
  • Proven record of working directly with analytics teams to identify trends, solve problems, and develop cost benefit analyses
  • Strong partnership focus; prior success with indirect leadership of all levels - up, down, and peer partners. Proven ability to work well with banking operations and information technology teams
  • Customer-centric focus to product management; puts a priority on creating a premium customer experience
  • Strategic thinking: able to link disparate concepts/ideas to develop a coherent approach solving for business performance and unlocking value
  • Ability to work at a very detailed level, as well as synthesize and present key action items / insights
  • Strong presentation and communication skills; proficient in MS office tools including Excel, PowerPoint, Vizio, and Word
  • Experience with VOC surveys, analyzing data, and forming ideas on enhancements
  • Exposure to vendor management including establishing/assessing SLAs, reviewing contracts, and ensuring overall financial and regulatory compliance
  • Ability to work at a detailed level, as well as synthesize and present key insights
  • Bachelor’s degree in business, information systems, or a related field or equivalent work experience

 

  • Employee Type: Direct Hire
  • Location: CHARLOTTE, North Carolina
  • Category: Information Technology
  • Date Posted: 10/21/21
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Apply Today!

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