Product Launch Copywriter (Bilingual English/Spanish) in Stamford, CT
Posted 02/08/23
THE TEAM YOU WILL BE JOINING:
- Fortune 500 media and network communications company
- Dedication to providing quality service and value by exceeding customer expectations
- Expanding national footprint in 41 states
- Rich history of growth and diversification
- Culture: Environment of flexibility, success, and accountability
- Growth: Exceptional personal and professional growth potential
- Opportunity: High visibility to senior leadership
- Stability: Emphasis on developing and retaining top talent
- Stamford, CT
- Actively and consistently, support all efforts to simplify and enhance the customer experience.
- Lead the creation and delivery of engaging support content that both captures the customer’s interest and allows them to self-service with little effort.
- Manage the development of retail content and collateral to be featured across retail stores.
- Work with Marketing and external agencies to produce all relevant content and videos.
- Must be well-versed in the use of the Adobe creative suite and video editing tools
- Acquainted with CMS tools (ie Drupal) and lower environments to review accuracy of content before publishing
- Leverage a foundational knowledge of products and relationships with subject matter experts to review and edit content, making certain it is accurate and relevant.
- Collaborate with Marketing and Product to ensure a consistent brand tone in all customer communications.
- Deeply engage with the Customer Care and Product teams to identify current customer pain points and quickly develop new content, particularly as part of new product introductions.
- Support service alerts with the timely delivery of critical information and tips for affected customers.
- Write clear and persuasive copy for different media platforms.
- Revise, edit and proofread content according to style and guidelines.
- Work directly and effectively with business leads and designers in collaboration to develop and improve copy and participate in team collaboration and peer content sessions.
- Collaborate with publishing team on business requirements for publishing tools (Content Management System).
- Communicate effectively with team members to seek information and resolve questions regarding any aspect of projects.
- Must have knowledge of standard concepts, practices, and procedures of writing copy for print, Web, and audio-visual media.
- Blend an array of ideas and concepts into a single cohesive message while maintaining the voice of the business.
- 5+ years of Copywriting/Editing experience
- 4+ years of developing self-support and/or online training content experience
- 2+ years of project management experience
- Bachelor’s degree in English, journalism, marketing, public relations, or related field, or equivalent work experience
- Ability to read, write, speak, and understand English and Spanish.
- Strong customer service experience
- Knowledge and understanding of content management systems and graphic design
- Strong written and verbal communication skills
- Articulate speaker and writer who is able to present ideas clearly
- Creative and innovative thinker who loves participating in the creative process from brainstorm to launch
- Organized, attention to detail, self-sufficient, and self-motivated
- Knowledge of the best practices for web writing and design
- Technically savvy
- Project management skills
- Previous experience managing multiple projects while coordinating efforts across a variety of functional areas
- Ability to work under the pressures of tight deadlines, multiple projects and other demands
Employee Type: Contract
Location: Stamford, CT
Category: Marketing
Date Posted: 02/08/23
