Operations and Compliance Coordinator, BD Operations in Charlotte, NC
THE TEAM YOU WILL BE JOINING:
Dynamic and creative company located in Charlotte, NC and Headquartered in San Francisco
Dedicated to making financial progress possible for everyone.
National presence providing excellent service to over 60 million members
Vibrant work environment with a culture founded on collaboration and good energy
WHAT THEY OFFER YOU:
Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance
Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
Having a healthy and happy team is their number one priority- family focused organization.
Free amenities, paid company trips and outings, competitive salary and generous benefits.
WHY THIS ROLE IS IMPORTANT:
Become a subject matter authority of the enterprise and our partners’ configuration products and processes
Lead day-to-day operations of all ongoing offer maintenance for our external partners
Liaise and develop strong relationships with cross-functional internal teams including Business Development, Marketing, Legal and Compliance, Product and Engineering, Finance, and other internal teams to deliver cohesive best-in-class service to Partners
Drive initiatives and process changes to excel and scale our business operations
Proactively investigate and resolve blocking issues across multiple channels, while providing accurate and timely responses
Partner with Business Development, Engineering, and Software Development to handle executive or offer escalations, including case investigation
Support the business development partnerships team to own the operational relationship throughout the partners lifecycle
Coordinate with Agencies and Partners to ensure that all assets (website, editorial, marketing, other product initiatives) within the enterprise platform are accurate and adhere to the contractual and regulatory compliance rules
Prepare site mockups for partner review and approval
Drive data ingestion with our partners, including aligning on the data schemas, investigating potential discrepancies, and proactively monitoring for issues.
Develop and implement best practice processes, maintain updated documentation, and provide recommendations as appropriate
THE BACKGROUND THAT FITS:
3+ years of relevant work experience in compliance, operations, customer support, or similar field
Bachelor’s Degree in a relevant field of study
Experience in Internet, Technology, or high growth companies preferred
Incredibly strong attention to detail with data entry, exceptional follow-up, and follow-through
Accountable, creative, and team-focused individual who loves problem solving and owning and driving initiatives with little/no supervision
Comfortable working across multiple time zones with internal and external stakeholders
Able to work in a fast-paced environment with varied responsibilities while balancing multiple deadlines
Ability to work on a flexible schedule
Customer-oriented and able to establish robust relationships with agencies and internal stakeholders
Comfortable with ambiguity - strong proactive communication and prioritization skills with the ability to work independently in a fast-paced environment
Go-getter attitude with innate curiosity - able to learn quickly (technology, tools, and processes), ask a lot of questions, and persevere for results
Extremely proficient in Excel and Google Workspace