Omni-Channel Telecom Cloud Engineer in Davidson, North Carolina
Posted 12/15/21

THE TEAM YOU WILL BE JOINING:

  • A leading Manufacturing and Distribution company with a strong and loyal customer base, One of the largest industrial equipment distributors in the USA with 2.8bn in revenue
  • Innovative environment and well-earned reputation based on service and quality
  • Close-knit technology team that emphasizes modernization and growth

WHAT THEY OFFER YOU:

  • Opportunity to be part of a large migration effort to move their on-perm call center technologies to the Cloud
  • Perform abilities around design architecture, engineering and support in a fast-paced environment
  • Company embraces a a "family-feel" culture with leadership on a first-name basis with employees
  • Ability to work from home - Company has embraced a remote culture
  • Highly visible role

WHY THIS ROLE IS IMPORTANT:

  • Responsible for leading key Contact Center Voice and Digital Enterprise initiatives and interfacing with other Business Solutions teams
  • Provide technical leadership and delivery of new capabilities and maintaining the existing applications and solutions across the Contact Center technology portfolio
  • Be a part of a team responsible for leading the analysis, planning, designing and developing of quality-based Contact Center solutions in the Cloud.

THE BACKGROUND THAT FITS:

  • 5+ years of experience working in complex, on-prem and cloud-based call center environments
  • Experience moving legacy telecom to the Cloud
  • Exposure to various Cloud-based telephony call center applications.
    • Avaya, Genesys, NICE, etc.
  • Experience working with Zoom
    • Ability to convert legacy rooms into Zoom rooms
  • Familiarity with Avaya Call Manager and Oceana
  • Strong Omni-Channel experience
    • SIP, VoIP, & QoS, SMS, Email, CRM, Chat
  • Experience with designing and configuring Chatbots
  • Ability to manage Moves, Adds, Changes
  • Preferred Skills:
    • Java experience
#LI-AD1
  • Employee Type: Direct Hire
  • Location: Davidson, North Carolina
  • Category: Information Technology
  • Date Posted: 12/15/21
Apply Today!
Apply Today!

Apply Today!

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