Monitoring and Observability Engineer in Charlotte, North Carolina
Posted 02/14/23


  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology
  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits
  • Extend adoption of our Moogsoft AIOps platform on an enterprise scale
  • Create and maintain close working relationship with infrastructure and business partners , including Operation Command Centers and Production Support groups to gain insights into pain points and provide improved services
  • Develop alert co-relations to narrow down root cause
  • Identify and reduce/eliminate single point of failure and latencies in monitoring infrastructure , maintain health and availability of platform
  • Expand the adoption of AIOps capabilities for incidents across application technology operations
  • Improve monitoring solutions and drive towards production automation, establish self-serve capabilities using CI/CD pipelines
  • Push towards Federated adoption of monitoring tools and solutions across infrastructure and business lines for greater transparency and visibility
  • Keeping up-to date with product roadmap and industry trends/developments
  • Take personal accountability, prioritize, excellence in execution.

Required Skills:
  • Excellent communication skills in articulating messages, responses, presentations and advocating the usage of the AIOps platform
  • Strong documentation skills in confluence, SharePoint, Office suites.
  • 4+ work years in Moogsoft AIOps administration, configuration of workflows, rules engine, user management, automation solutions
  • 2+ years working experience in cloud technologies - AWS, GCP
  • Previous experience in integrating Moogsoft with  monitoring, observability  technologies - Splunk, LogicMonitor , Dynatrace, Tripwire, NetIM, CMDB
  • Experienced in outbound integrations of Moogsoft with incident management/ServiceNow/ITSM processes and collaboration and callout tools - Microsoft Teams, xMatters
  • Knowledge in providing guidance  for successful adoption of the Moogsoft AIOps platform to our internal customers , IT and business partners
  • Previous experience in the monitoring of container platforms
  • Good experience with scripting, Python, Ansible, Regex, shell
  • Knowledge of Operating Systems concepts, metrics
  • Knowledge of ITIL, SDLC processes, JIRA, Kanban, Scrum Agile methodology


  • Employee Type: Contract
  • Location: Charlotte, North Carolina
  • Category: Information Technology
  • Date Posted: 02/14/23
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