Member Support Specialist – Banking in Charlotte, North Carolina
Posted 10/05/21

THE TEAM YOU WILL BE JOINING:

  • Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
  • Dedicated to making financial progress possible for everyone.
  • National presence providing excellent service to over 60 million members.
  • Vibrant work environment with a culture founded on collaboration and good energy.

WHAT THEY OFFER YOU:

  • Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
  • Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
  • You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
  • Having a healthy and happy team is their number one priority- family focused organization.
  • Free amenities, paid company trips and outings, competitive salary, and generous benefits.

WHY THIS ROLE IS IMPORTANT:

  • Delivering a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
  • Quickly answering customer inquiries via phone, responding to routine to moderately complex inquiries and resolving customer issues on a variety of more complex financial products, services and/or select customer segments.
  • Drive service level attainment of assigned tickets to organizational standards
  • Respond to member requests via email, live chats, social channels and/or phone support
  • Perform root cause analysis of assigned tickets within our client’s banking platform
  • Effectively engage and partner with internal stakeholders to deliver beautiful member experience

THE BACKGROUND THAT FITS:

  • 2+ years of member success/customer service experience, financial institution preferred
  • Strong technical acumen and problem solving skills
  • Excellent customer service skills with a dynamic personality and member-focused approach
  • Experience using a ticketing platform like Salesforce, Corepro, CPI, etc. strongly preferred (other ticketing tools transferable/service now/ or internally built tools)
  • Effective and assertive communicator (written and verbal)

 

 

  • Employee Type: Contract to Hire
  • Location: Charlotte, North Carolina
  • Category: Corporate Support
  • Date Posted: 10/05/21
Apply Today!
Apply Today!

Apply Today!

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