THE TEAM YOU WILL BE JOINING:

• Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
• Named one of the top three fastest-growing banking brands in the U.S. in 2020.
• Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered.

WHAT THEY OFFER YOU:

• Fast paced, highly collaborative, teamwork-oriented environment
• Make an immediate impact in this high visibility role
• Ability to drive change within the organization with a focus on advancement in technology and programs
• Top-notch leadership committed to developing people

THE BACKGROUND THAT FITS

• Will help manage the social media efforts around brand interactions and real-time & planned engagement that delivers on brand voice and objectives across social platforms, marketing initiatives and customer service support. 
• Responsible for social media risk monitoring, day-to-day engagement by accurately responding to and escalating any questions/issues from customers and brand engagement support. 
• Work in tandem with the Community Manager Lead on the voice of the customer weekly reporting describing customer's feedback about their experiences with and expectations for Ally's products and services.
• Ability to work well with a variety of business partners both internally and externally, be detail-oriented, and able to multi-task in a fast-paced environment.

Mandatory Skills:

• Strong oral and written communication skills
• Ability to build and manage effective working relationships with internal and external partners
• Self-motivated with the ability to prioritize and multi-task
• Works well under pressure and is able to meet tight deadlines
• Ability to manage tactical projects independently and demonstrate self-initiative
• Attention to detail and ability to give/receive feedback
• Minimum 1 year of experience in marketing and/or social marketing
• Flexible work hours are required and will include evening and weekend responsibilities