Manager, Service Delivery in Charlotte, North Carolina
Posted 09/01/20

THE TEAM YOU WILL BE JOINING:

  • Fast growing professional services company expanding into the Charlotte market
  • Impressive rate of organic growth paved the way for strategic acquisitions
  • Accomplished leadership team; proven track record of building successful companies that value and appreciate the communities they serve, employees and their clients

WHAT THEY OFFER YOU:

  • Opportunity to directly impact company bottom-line and future success
  • Forward thinking, open to ideas and trying new things
  • High touch, high tech and relationship driven
  • Opportunity for advancement with proven performance
  • Competitive base salary, generous incentive comp tied directly to contributions and flexible work environment

WHY THIS ROLE IS IMPORTANT:

  • Lead and develop team of service delivery specialists committed to providing best in class customer experience
  • Develop and execute training materials to include new hire, process improvement and SOPs
  • Establish KPI's and service level bench-marking metrics
  • Create and implement compliance standards for service documentation and customer account information - Monitor for adherence and areas of improvement
  • Provide ongoing performance management and analyze operational efficiencies for continuous improvement opportunities

THE BACKGROUND THAT FITS:

  • 7 years of experience in management/supervisory role of customer facing team
  • Prior experience developing processes and procedures, training materials and KPIs
  • Demonstrated history driving high performing team in support of strategic goals
  • Employee Type: Direct Hire
  • Location: Charlotte, North Carolina
  • Date Posted: 09/01/20
Apply Today!
Apply Today!

Apply Today!

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