THE TEAM YOU WILL BE JOINING:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
WHERE THE POSITION IS LOCATED:
- Lewisville, TX
WHY THIS ROLE IS IMPORTANT:
The purpose of this position is to service, inform, and assist clients while providing an exceptional client experience.
ESSENTIAL FUNCTIONS
- Maintain quality service to all clients by answering product and service questions, cross-selling related products and services, and being courteous and responsive to all clients' needs
- Maintain client records by verifying and updating account information
- Resolve product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting the solution and following up with the client
- Maintain bank operations by following established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations
- Contribute to team effort by answering client phone calls in a timely manner
- Take ownership in problem resolution
- Complete all duties as assigned
THE BACKGROUND THAT FITS:
- Basic math, clerical, and typing skills
- Full knowledge in the use of a personal computer
- Ability to handle multiple tasks while maintaining a high level of service
- Ability to understand and retain product and service knowledge
- Effective verbal and written communication skills; capable of tailoring communication to each unique situation
- Active listener that can ask necessary questions in order to clarify any ambiguity
- Demonstrates proficient product knowledge and schedule adherence
TRAINING AND EXPERIENCE
- High school diploma or equivalent required
- Two years or more experience in a client service or call center environment required
- Mortgage servicing experience preferred
Top three critical skillsets or technologies needed:
- Skill #1: * Ability to understand and retain product and service knowledge
- Skill #2: * Active listener that can ask necessary questions to clarify any ambiguity
- Skill #3: * Ability to handle multiple tasks while maintaining a high level of service
AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
THE TEAM YOU WILL BE JOINING:
- Fortune 100 Pharmaceutical Services Company
- Awarded Top 20 Best Places to work in healthcare
- Global presence in 50+ countries with $140B in revenue
- Diversified organization servicing both manufacturers and providers within the industry
WHAT THEY OFFER YOU:
- Culture: Dynamic organization offering a vibrant culture and opportunity for growth
- Growth: High visibility role interfacing with key business leaders across organization
- Opportunity: Work with a name brand company who is a proven leader in their industry
- Stability: Dedicated leadership with stability and tenure
WHERE THIS POSITION IS LOCATED:
- Carrollton, Texas
WHY THIS ROLE IS IMPORTANT:
Under general direction of the Manager of Applications Development or other management level associate, responsible for the design, development of Sitecore .Net application. We are seeking a senior level Sitecore .Net Developer/Lead/Architect that can independently design/develop complex applications with innovative approaches and solutions. The qualified individual will have extensive experience developing applications through the entire SDLC utilizing Sitecore, Vue JS or angular, .NET.
THE BACKGROUND THAT FITS:
- Experienced in developing web applications using Sitecore CMS, Angular, ASP.NET MVC 3/4/5, Web forms and, C #, ADO.NET, Entity Framework, Visual Studio 2008/2010/2012/2013/2015, LINQ, jQuery, Java script, CSS.
- 3+ years’ experience in Sitecore CMS like creating Templates, Layouts, Renderings, Sitecore API, Roles & Authorization, Workflows, Publishing, Deployment, Packages, Subsites, Helix architecture, Multilingual websites, Migration, Scaling, etc.
- 5 + years .Net.
- 2+ years angular JS (nice to have).
- MVC experience a plus.
- Experience in creating and consuming enterprise level Web Services, Web API using .NET
- Experience in writing Stored Procedures, Views.
- Provided detailed, high quality documentation at appropriate level to allow for maintenance and extension of application.
- Worked directly with business staff, IT colleagues to evaluate defined complex business requirements and processes and successfully implemented the application on time.
- Work experience with Team Foundation Server (TFS).
- Experience in working with Glass Mapper ORM.
- Familiar with Sitecore application setup, Front end, Back end development, package deployment and admin activities.
- Proficient in learning new technologies and quickly adapting to new environment.
- Technical leadership on large, complex Sitecore projects and support in developing enhancements and continuous improvement activities.
- This position will provide a variety of professional development opportunities in a leading-edge technology environment and team that is using some of the best products on the market to create industry leading digital experiences.
AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
THE TEAM YOU WILL BE JOINING:
- Fortune 100 Pharmaceutical Services Company
- Awarded Top 20 Best Places to work in healthcare
- Global presence in 50+ countries with $140B in revenue
- Diversified organization servicing both manufacturers and providers within the industry
WHAT THEY OFFER YOU:
- Culture: Dynamic organization offering a vibrant culture and opportunity for growth
- Growth: High visibility role interfacing with key business leaders across organization
- Opportunity: Work with a name brand company who is a proven leader in their industry
- Stability: Dedicated leadership with stability and tenure
WHERE THIS POSITION IS LOCATED:
- Carrollton, Texas
WHY THIS ROLE IS IMPORTANT:
- Identifies payment discrepancies and initiates collections or dispute resolution process; performs follow up procedures as needed
- Assists with in-depth customer payment analysis to properly record actions required to resolve disputed items
- Assist associates in collection and/or reconciliation efforts for certain accounts
- Proactively solicits payment on overdue account according to payment terms within departments guidelines and key performance indicators (KPIs)
- Responsible for maintaining and documenting all records and interactions of delinquent accounts, incomplete files, and credit risks. Maintains contact with internal and external customers to address all credit and collection issues
- Maintains a permanent record of each call made to the customer documenting specific details of the conversation as well as the amount and date of expected payments
- Monitors customer payments
- Initiates customer credit refunds when appropriate
- Performs related duties as assigned
THE BACKGROUND THAT FITS:
- Intermediate Excel skills
- Collections/ AR experience
AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
THE TEAM YOU WILL BE JOINING:
- Fortune 100 Pharmaceutical Services Company
- Awarded Top 20 Best Places to work in healthcare
- Global presence in 50+ countries with $140B in revenue
- Diversified organization servicing both manufacturers and providers within the industry
WHAT THEY OFFER YOU:
- Culture: Dynamic organization offering a vibrant culture and opportunity for growth
- Growth: High visibility role interfacing with key business leaders across organization
- Opportunity: Work with a name brand company who is a proven leader in their industry
- Stability: Dedicated leadership with stability and tenure
WHERE THIS POSITION IS LOCATED:
- Frisco, TX
WHY THIS ROLE IS IMPORTANT:
- Code applications or enterprise wide software systems using a disciplined development process.
- Integrate solutions with other applications and platforms outside the framework.
- Projects focused on multi-tenant, dedicated private, public, and multi-site solutions heavily focused on RESTful APIs.
- Work collaboratively with cross-functional teams to understand project objectives, gather automation requirements, design automated tests, troubleshoot issues, and implement scalable automation solutions.
- Define and implement efficient end-to-end provisioning of automation solutions.
- Conduct POCs to demo new ideas and help solidify technical direction.
- Remain current on IT trends pertaining to their area of practice (e.g., Agile, DevOps, Cloud, Microservices, containers)
- Support and/or execute testing efforts across the life cycle.
- Check for compliance with all standards, policies and procedures.
- Perform code reviews.
- Identify and automate process and procedures for on premise and cloud solutions (VMware, vBlock, Azure, AWS)
THE BACKGROUND THAT FITS:
- Bachelor’s degree in Programming/Systems or Computer Science or other related field. Or equivalent work experience
- 3-5 years of experience automating IT administration, IT processes, or business processes
- 3-5 years of experience managing or maintaining enterprise IT infrastructure (Servers, Storage, Network, and/or Security)
- 1 or more years of experience with process orchestration
- Must have a broad level of understanding surrounding information systems and application architecture standards
- Experience in Python, Ruby, Java, JavaScript, PowerShell, JSON or YAML
- Advanced knowledge of Object-Orient Design Patterns and use cases for applying them
- Experience in developing against API for cross function requirements. (VMWare, EMC, Cisco Azure, AWS)
- Knowledge of automation platforms including VMware vRA/vRO, Puppet, Azure Automation, AWS Cloud Formation, or similar
AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
THE TEAM YOU WILL BE JOINING:
- Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
- Rich history with over 150 years of significant growth and innovation
- Expanding global footprint in North America, South America, Europe and Asia
- Industry leader within all 8 divisions and leader in each
- Known for growing talent internally and promoting internally
WHAT THEY OFFER YOU:
- Culture: Highly collaborative, teamwork-oriented environment
- Growth: Make an immediate impact in this high visibility role
- Opportunity: Ability to drive change within organization with a focus on process improvement
- Stability: Strong executive leadership team investing in its talent and elevating the global footprint
WHERE THIS POSITION IS LOCATED:
- Fort Worth, TX
WHY THIS ROLE IS IMPORTANT:
- Responsible for developing, interpreting and implementing financial planning and control.
- Performs technical analysis to determine present and future financial performance.
- Gathers, analyzes, prepares, and summarizes recommendations for financial plans, acquisition activity, trended future requirements, operating forecasts, etc.
- Performs economic research and studies in the areas of rates of return, depreciation's, working capital requirements, investment opportunities, investment performance, and impact of governmental requirements.
- Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
- Exercises judgment within defined procedures and practices to determine appropriate action.
THE BACKGROUND THAT FITS:
- Education: BA in accounting or finance
- Experience: 2 years minimum
AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
THE TEAM YOU WILL BE JOINING:
- Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
- Rich history with over 150 years of significant growth and innovation
- Expanding global footprint in North America, South America, Europe and Asia
- Industry leader within all 8 divisions and leader in each
- Known for growing talent internally and promoting internally
WHAT THEY OFFER YOU:
- Culture: Highly collaborative, teamwork-oriented environment
- Growth: Make an immediate impact in this high visibility role
- Opportunity: Ability to drive change within organization with a focus on process improvement
- Stability: Strong executive leadership team investing in its talent and elevating the global footprint
WHERE THIS POSITION IS LOCATED:
- Fort Worth, TX
WHY THIS ROLE IS IMPORTANT:
- Responsible for developing, interpreting and implementing financial planning and control.
- Performs technical analysis to determine present and future financial performance.
- Gathers, analyzes, prepares, and summarizes recommendations for financial plans, acquisition activity, trended future requirements, operating forecasts, etc.
- Performs economic research and studies in the areas of rates of return, depreciation's, working capital requirements, investment opportunities, investment performance, and impact of governmental requirements.
- Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
- Exercises judgment within defined procedures and practices to determine appropriate action.
THE BACKGROUND THAT FITS:
- Education: BA in accounting or finance
- Experience: 2 years minimum
AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
THE TEAM YOU WILL BE JOINING:
- Fortune 500 Company
- World leader in commercial data and insight
- Constantly expanding the size and improving the quality of their global database; currently exceeding 280 million businesses worldwide
- Focus on valuable relationships allowing customers to succeed
WHAT THEY OFFER YOU:
- Culture: Energetic, forward thinking individuals, passionate about compliance, risk assessment and management
- Growth: Partake in a learning program with robust curriculum that will enhance the value you bring to your team and the company
- Opportunity: Extensive international network with offices on five continents
- Stability: A storied and commanding brand with almost two centuries of experience
WHERE THE POSITION IS LOCATED:
- Austin, TX
WHY THIS ROLE IS IMPORTANT:
- Provides accurate, timely, complete and consistent global customer support involving telephone inquiries, email requests and Web-based inquiries from customers including customers, sales representatives, and 3rd Party customers.
- Takes ownership and has full resolution responsibility throughout the entire interaction with customer upholding high levels of customer satisfaction (CSAT) and appropriate operational performance standards
- Responsible for working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying and defining the customer needs and delivering service to meet those needs.
- Effectively manage irate contacts and successfully deliver resolutions that produce high levels of customer satisfaction.
- Develops and builds knowledge on products, services, Data supply chain, Customer Service tools. procedures and technology
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
- Impact a company’s bottom line by problem solving and turning frustrated customers into repeat customers.
- Update customer information in the customer service system/CRM during and after each call.
THE BACKGROUND THAT FITS:
- Well-developed communication and interpersonal skills including active listening, probing, ability to build empathy, situational awareness and adaptation, problem solving and a team based orientation.
- Contact Center and CRM experience preferred.
- PC literate and working knowledge of Microsoft Office. Excellent typing skills.
- Written and verbal English language skills required.
- Ability to multitask and thrive in a fast-paced teaming environment.
- A detail and process orientation and ability to work in an environment of ambiguity.
- Ability to have analytical skills and deal with complex issues and ambiguities.
- Must have flexible work availability
- Must be 18 years of age or older
- High School Diploma at Minimum (Associate degree in business related degree preferred)
AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
THE TEAM YOU WILL BE JOINING:
- World’s leading provider of claim management services
- Offers solutions for everything from large scale losses to short term claims
- 700 offices and 9000 employees worldwide
- $1 billion + global organization
WHAT THEY OFFER YOU:
- Culture: A diverse workforce of employees with the common goal to succeed
- Growth: Grown from a small regional operation to one the world’s largest providers of claims management solutions
- Opportunity: Expansive global network serving more than 150 countries
- Stability: Possesses the largest, most experienced team of strategic loss managers and technical adjusters
WHERE THIS POSITION IS LOCATED:
- Allen, TX
WHY THIS ROLE IS IMPORTANT:
- The Claims Business Intelligence Analyst applies skills and experience to analytics and product management in support of our business intelligence tool. This position will work closely with the quality control team, the finance group and the broader analytics team, to integrate new data sets, build dashboards, support internal and external users, and perform ongoing enhancements:
- Supports our Business Intelligence tool through a growth phase of incorporating new products and services; vetting and understanding new data streams and building new views.
- Works with the team to identify new opportunities to connect disparate data and build views that provide valuable insights to our clients.
- Supports best practice user management, documentation, and training.
- Supports ongoing product enhancement, maintenance, and quality control.
- Monitors analytics and metrics results.
- Implements new data analysis methodologies.
- Reviews client files to ensure integrity of data collection and utilization.
- Performs data profiling to identify and understand anomalies.
- Develops policies and procedures for the collection and analysis of data.
- Creates or discovers new data procurement and processing programs.
THE BACKGROUND THAT FITS:
- B.S. degree in quantitative discipline (statistics, math, economics, finance) preferred.
- 2+ years’ experience in analytics and/or Business Intelligence tool support, building dashboards and evaluating data.
- Experience in the insurance claims industry, finance or weather analytics strongly preferred.
- Experience in analytics or related quantitative field; understand the basics of data analysis, data manipulation, and seeing the relationships between different data sources.
- Experience with Tableau, Microstrategy and Business Objects preferred.
- Ability to building and maintaining dashboards in a Business Intelligence tool.
- Demonstrates ability of analytics, data manipulation, and working with and evaluate data.
- Strong written and oral communication skills; must be able to explain data and dashboards to an audience with a variety of technical skills.
- Ability to identify, analyze, and resolve problems in a timely manner; is detail oriented.
- Ability to demonstrate accuracy and thoroughness, monitor own work to ensure quality and display a willingness to apply feedback from peers / management in order to improve performance.
- Ability to adapt to changes in the work environment, manage competing priorities, and able to deal with frequent changes, delays and/or unexpected events.
- Ability to work independently in a multi-tasked environment.
- Demonstrates excellent organizational skills.
- Self-motivated and proactive attitude to work.
- Ability to learn and understand new products quickly.
AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
THE TEAM YOU WILL BE JOINING:
- Fortune 500 Company
- World leader in commercial data and insight
- Constantly expanding the size and improving the quality of their global database; currently exceeding 280 million businesses worldwide
- Focus on valuable relationships allowing customers to succeed
WHAT THEY OFFER YOU:
- Culture: Energetic, forward thinking individuals, passionate about compliance, risk assessment and management
- Growth: Partake in a learning program with robust curriculum that will enhance the value you bring to your team and the company
- Opportunity: Extensive international network with offices on five continents
- Stability: A storied and commanding brand with almost two centuries of experience
WHERE THE POSITION IS LOCATED:
- Austin, TX
WHY THIS ROLE IS IMPORTANT:
- Responsible for the design, development, test, implementation and/or maintenance of part or all of a complex application program, or modifying existing routines or purchased application software.
- May be totally responsible for a more complex programming project.
- Accountable for complying with all laws and regulations associated with duties and responsibilities.
THE BACKGROUND THAT FITS:
- Bachelor's degree in Computer Science or equivalent.
- Requires a knowledge of computing systems which includes data processing equipment, programming languages, programming and analysis techniques, operating systems, test and data management.
- Should have demonstrated ability to analyze and solve logical problems such as may be found in mathematics, statistics, etc.
- Minimum three years experience in programming/analysis, including designing and developing complex programs from detailed specifications required.
- Basic communication skills to coordinate internal education, interaction with internal areas concerning project status necessary.
- Proficiency in current programming technology required.
- Designs, codes, tests, maintains, trouble shoots, documents on new or existing integrated information systems with moderate supervision at various levels of complexity to maintain quality enterprise business solutions of application architectures.
- Produces, and assist with the planning of, quality enterprise information systems of application architectures that meet or exceed client expectations on operations and strategic projects.
- Understands IT Departmental Goals and Objectives and delivers work products to contribute to those goals.
AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
THE TEAM YOU WILL BE JOINING:
- Fortune 500 Company
- World leader in commercial data and insight
- Constantly expanding the size and improving the quality of their global database; currently exceeding 280 million businesses worldwide
- Focus on valuable relationships allowing customers to succeed
WHAT THEY OFFER YOU:
- Culture: Energetic, forward thinking individuals, passionate about compliance, risk assessment and management
- Growth: Partake in a learning program with robust curriculum that will enhance the value you bring to your team and the company
- Opportunity: Extensive international network with offices on five continents
- Stability: A storied and commanding brand with almost two centuries of experience
WHERE THE POSITION IS LOCATED:
- Austin, TX
WHY THIS ROLE IS IMPORTANT:
- High volume inbound call center. May take 20-30 calls a day.
- Greets customers in a courteous, friendly and professional manner.
- Actively listens to caller to assess and clarify service needs.
- Resolves customer service issues by processing transactions within scope or engaging other corporate resources as required.
- Documents all customer inquiries and issues using Customer Relationship Management application.
THE BACKGROUND THAT FITS:
- 1 year high volume inbound Contact Center experience or at least 3 years in customer service role
- PC knowledge of Microsoft Office including Word, Excel and Outlook.
- Written and verbal English language skills required.
- Additional language skills of Spanish and/or French an asset.
- Ability to multitask and thrive in a fast-paced team environment.
- Ability to work independently and efficiently to meet deadlines and goals.
- A detail orientation and ability to work in an environment of ambiguity.