THE TEAM YOU WILL BE JOINING:
- Fortune 500 media and network communications company
- Dedication to providing quality service and value by exceeding customer expectations
- Expanding national footprint in 41 states
- Rich history of growth and diversification
WHAT THEY OFFER YOU:
- Culture: Environment of flexibility, success, and accountability
- Growth: Exceptional personal and professional growth potential
- Opportunity: High visibility to senior leadership
- Stability: Emphasis on developing and retaining top talent
WHY THIS ROLE IS IMPORTANT:
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
- Request additional caller documentation when required for investigation.
- Complete investigation/documentation and provides communication back to the caller.
- Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes.
- Evaluate, process, and document fraud, identity theft and customer validation claims.
- Exceed customer expectations by understanding their specific requirements and impact.
- Utilize defined metrics for tracking and reporting.
- Adapt procedures, processes, tools, equipment, and techniques to accomplish the
- requirements of the position.
- Assist team leader/managers with escalated calls, emails, and corporate escalations.
- Identify and present opportunities for improved operational procedures inside and outside the department to team leaders and managers on an ongoing basis.
- Collect, research, and validate data against relevant guidelines.
- Perform other duties as requested by supervisor.
THE BACKGROUND THAT FITS
- 3+ years of previous experience
- Knowledge and understanding of:
- Cable or telecom operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management
- Billing cycles and cross divisional procedures
- Fraud operations, policies, and procedures
- Data analysis skills
- Ability to be organized, detailed, meet deadlines, manage time, and maintain accuracy while in a fast paced, high-volume environment
- Strong verbal, written and interpersonal communication skills to communicate effectively and professionally with internal and external customers
- Ability to maintain confidentiality
- Proficiency in Microsoft Office (Excel, Word, Outlook, SharePoint)
- Proven knowledge and understanding of the ICOMS and/or CSG billing systems
- Self-starter possessing the ability to work independently while supporting a team environment
- Ability to remain empathetic while communicating risk decisions, ability to de-escalate calls when communicating difficult messages
- Must possess self-motivation, accuracy, problem solving skills and the ability to perform effectively in a fast-paced multi-tasking environment
#LI-PO1
THE TEAM YOU WILL BE JOINING:
- Fortune 500 media and network communications company
- Dedication to providing quality service and value by exceeding customer expectations
- Expanding national footprint in 41 states
- Rich history of growth and diversification
WHAT THEY OFFER YOU:
- Culture: Environment of flexibility, success and accountability
- Growth: Exceptional personal and professional growth potential
- Opportunity: High visibility to senior leadership
- Stability: Emphasis on developing and retaining top talent
WHERE THIS POSITION IS LOCATED:
- St. Louis, MO
WHY THIS ROLE IS IMPORTANT:
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Input accounts payable into the accounting system, process check requests, generate reports, and emails to vendors.
- Research invoices, both paid and unpaid, as needed including troubleshooting any issues.
- Review purchase orders and invoices for correct coding, sufficient documentation including contracts, and correct authorization.
- Perform accounts payable related special projects as needed.
- Assist Associate Accounts Payable Specialists with questions.
- Assists AP Manager with the training of new employees.
- Maintain records and files in accordance to established filing system.
- Perform other duties as requested by AP Manager.
THE BACKGROUND THAT FITS
- College coursework in Accounting or related field
- Written and verbal communication skills to communicate with employees, customers, and suppliers (in person/on phone)
- Ability to understand English
- Ability to carry loads of 20 lbs.
- Great organizational skills
- Previous experience using a personal computer and software applications including word processing and spreadsheets
- Knowledge and understanding of basic accounting procedures
- SAP S/4; HANA and Ariba experience