AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
THE TEAM YOU WILL BE JOINING:
- World’s leading provider of claim management services
- Offers solutions for everything from large scale losses to short term claims
- 700 offices and 9000 employees worldwide
- $1 billion + global organization
WHAT THEY OFFER YOU:
- Culture: A diverse workforce of employees with the common goal to succeed
- Growth: Grown from a small regional operation to one the world’s largest providers of claims management solutions
- Opportunity: Expansive global network serving more than 150 countries
- Stability: Possesses the largest, most experienced team of strategic loss managers and technical adjusters
WHERE THIS POSITION IS LOCATED:
- Norcross, GA
WHY THIS ROLE IS IMPORTANT:
Under direction provides professional, technical support for basic hardware, software and service based inquires. Serve as the initial point of contact for all technical computer related issues for internal and external customers. This is the entry level position for the Help Desk Specialist series. The position requires a foundation in technical computer skills and systems; strong oral and written communication skills; ability to establish and maintain effective interpersonal relationships at all organizational levels; ability to quickly adapt, learn and apply new skills; ability to provide IT related customer and computer support. The Help Desk Specialist I will demonstrate an aptitude and work ethic that is well suited for a multi-tasking, fast-paced environment.
- Gathers data and provides basic troubleshooting techniques for all computer
software and hardware issues. - Ability to apply basic analytical skills and present facts to ensure proper
problem determination. - Resolves all basic technical support issues, tracks and documents pertinent
information in a timely manner according to Standard Operating
Procedures. - Utilizes available tool sets to monitor, identify and resolve basic problems.
Escalates issues within Service Level Agreements, follows up and updates
customers on status inquiries. - Emits a positive, enthusiastic service attitude at all times and understands
how to handle difficult situations using proper discretion and respect.
Partners with ICT and business contacts and effectively communicates
relevant ICT company related matters to ensure rapid resolution.
THE BACKGROUND THAT FITS:
- Knowledge of insurance industry is a plus.
- Excellent analytical, problem-solving and organizational skills.
- Must be proactive, self-motivated and able to work well under pressure.
- Strong communication skills.
- Professional oral speaking phone voice.
- Communications, verbal and written that deliver an effective, clear, concise message.
- Ability to listen attentively.
- Basic knowledge of computer fundamentals and related technical disciplines.
- Self motivated, self learning aptitude.
- Commitment to task in a fast paced environment.
- Demonstrates solid interpersonal, customer service and telephone etiquette skills.
- Education: Requires a high school diploma plus additional post-secondary college or technical school.
- One (1) year of experience supporting computer users or supporting IT infrastructure in a networked environment is preferred. Preference for previous office and technical experience in a customer support environment.
| AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
THE TEAM YOU WILL BE JOINING:
WHAT THEY OFFER YOU:
WHERE THIS POSITION IS LOCATED:
WHY THIS ROLE IS IMPORTANT:
THE BACKGROUND THAT FITS:
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AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
WHO OUR CLIENT IS:
- High-Growth Publicly traded organization with revenues over $15B; highly diversified with over 45,000 customers and 100+ locations in North America
- Highly acquisitive company is one of the fastest growing in North America; more than 84,000 employees at 229 locations globally
- Multi-billion dollar business model that embraces a fast-paced and innovative culture with heavy growth by way of acquisition
WHAT THE COMPANY OFFERS YOU:
- Company offers upward mobility and promotion from within
- Excellent benefits and team oriented work environment
- Global company with an outstanding reputation and great tenure
WHAT THE COMPANY OFFERS YOU:
- High-Growth Publicly traded organization with revenues over $15B; highly diversified with over 45,000 customers and 100+ locations in North America
- Highly acquisitive company is one of the fastest growing in North America; more than 84,000 employees at 229 locations globally
- Multi-billion dollar business model that embraces a fast-paced and innovative culture with heavy growth by way of acquisition
- Company offers upward mobility and promotion from within
- Excellent benefits and team oriented work environment
- Global company with an outstanding reputation and great tenure
WHY THIS ROLE IS IMPORTANT:
- Audit I-9 forms and supporting documentation via a third party on-line application for completeness and accuracy following federal requirements.
- Perform E-Verify process on new-hires and rehires to ensure employment eligibility.
- Log I-9 audit and E-verification results into internal applications to track compliance and identify exceptions.
- Prepare I-9 exception reporting and notify branch personnel of noncompliant I-9s following customer concern procedures.
- Notify and coach branch management personnel on E-Verify exception requirements and processing.
- Monitor E-Verify exceptions to final resolution.
- Assist branch personnel with inquiries regarding validity of I-9 supporting documentation and procedural questions.
- Provide I-9 and E-Verify documentation to internal departments and upload to vendor management systems.
- Research SSN change requests.
- Find opportunities to streamline business processes and recommend procedural changes.
- Assist with training and onboarding of newly hired I-9 Processors.
- Participate in and support various projects, as requested.
AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
THE TEAM YOU WILL BE JOINING:
- World’s leading provider of claim management services
- Offers solutions for everything from large scale losses to short term claims
- 700 offices and 9000 employees worldwide
- $1 billion + global organization
WHAT THEY OFFER YOU:
- Culture: A diverse workforce of employees with the common goal to succeed
- Growth: Grown from a small regional operation to one the world’s largest providers of claims management solutions
- Opportunity: Expansive global network serving more than 150 countries
- Stability: Possesses the largest, most experienced team of strategic loss managers and technical adjusters
WHERE THIS POSITION IS LOCATED:
- Norcross, GA
WHY THIS ROLE IS IMPORTANT:
- Assists in providing technical support for information technologies by learning to perform routine maintenance and enhancements to existing technologies, as directed.
- Identifies and assists in resolving technical problems and issues with assigned hardware, software and work processes; escalates problems beyond level of expertise to manager or more experienced technical staff.
- Performs duties within standardized practices, where applicable.
- Delivers quality and timely results while meeting or exceeding SLA’s, i.e., technical and customer support, based on assigned work and objectives.
- Complies with and supports all corporate, department and branch policies and procedures.
- Keeps manager, project teams and business unit customers informed of activities and problems within assigned areas of responsibility; refers matters beyond limits of authority to manager for direction.
- Performs other related duties as required or requested.
THE BACKGROUND THAT FITS:
- Education equivalent to graduation from high school or the equivalent
- At least three or more years of End User computing support experience.
- Experience working both independently and in a team-oriented, collaborative environment.
- Windows 7 to 10 migration.
- Basic Knowledge of Active Directory, Microsoft Exchange, Lotus Notes 9.0, DNS, DHCP.
- ITSM ticketing tools such as Service-now, Remedy, HP Service Center, Peregrine Service Center/Support Suite.
- Remote desktop connectivity applications like WebEx, and Windows Native tools, LANDesk, Team Viewer.
- MS Office Suite (2007,2010,2013,2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
- Troubleshoot Citrix applications, VMware VM related issues.
- Troubleshoot PC encryption Softwares SecureDoc, Wave, McAffee.
- Internet browsers (e.g. Explorer, Edge, Chrome, Firefox),
- VPN and remote dial-in users.
- Support for laptop, desktops, and printers.
- PDA, All Smart phones.
- Others: Adobe Acrobat and other common desktop common applications used in enterprise.