THE TEAM YOU WILL BE JOINING:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
- Partnering with chiefs of staff, culture action teams, and readiness organizations within the Client Services lines of business, and with other Client Services Business Management teams, to support their day-to-day operational efforts.
- Developing creative solutions to engage and prepare associates working in high-volume contact center and back-/middle-office operations environments.
- Interacting with business partners about projects/initiatives to understand and communicate impacts to Client Services.
- Conducting research and gathering and creating content for key business events and presentations (e.g., town halls, lunch and learn sessions, executive reporting needs).
- Supporting/staffing associate engagement and recognition programs and events.
- Collaborating with other business management partners on behalf of Client Services.
- Provide change management and communications support to enable the success of the company’s major transformation efforts.
- Be passionate about providing unparalleled levels of service to internal customers/business partners
- Able to work and learn quickly in a fast-paced, fun, and dynamic environment
THE BACKGROUND THAT FITS
Required Skills:
- 3+ years of business management experience
- Proficiency in Microsoft Office products (Word and PowerPoint in particular)
- Strong writing and proofreading skills, and familiarity with AP Style
- Project management skills
- Strong interpersonal and verbal presentation skills
- Previous experience developing online content and knowledge of web-based content management systems
- Ability to function effectively in an environment of ongoing change, reprioritization, and reorganization
THE TEAM YOU WILL BE JOINING:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
THE BACKGROUND THAT FITS
- Establish a controlled data management environment through planning, funding, prioritization, stewardship, oversight, communication, training, and monitoring data quality by serving as a liaison between the strategic and day to day operational functions
- Lead cultural change for data management and governance functions by implementing enterprise strategies, policies, and standards within their assigned domains
- Communicate and measure compliance and enforce activities and behaviors to achieve adoption the enterprise and line of business directions
- Support enterprise governance and stewardship by coordinating with Business Data Stewards within the associated business areas to achieve required governance coverage for domain data
- Ensure steward responsibilities are upheld for metadata management, master and reference data management, data quality, data usage, security, privacy, compliance as aligned between the business and IT
- Partner to identify and define shared (enterprise level), key business terms, definitions, business rules, quality requirements, critical data elements, and align consistently across the enterprise
- Escalate, vet, negotiate and remediate issues and conflicts
- Advocate teamwork and be forthcoming and transparent by liaising with Chief Data Office, Business Stewards, and projects for unified direction
Required Skills:
- Bachelor’s degree from an accredited four-year university
- Two years previous work experience, preferably in maintaining data quality, resolving transactions and account data
- Financial Industry experience preferred
- Data stewardship experience preferred
- CRM (Salesforce, MS Dynamics, or similar application)
- MS Office Suite (particularly MS Excel)
- Experience with BI tools a plus
- Ability to display independent judgment to make decisions where no clear precedents exist; adjusts plans and deliverables with the right approvals and the business goals in mind.
- Ensures that all standards are followed, and controls are adequately designed and implemented.
- Strong analytical skills, SQL, or similar coding skills definite plus