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My Ideal Position
Accounting and Finance
Work With Accrue!
My Ideal Location
District Of Columbia
IT User Support Specialist II in Dallas , Texas
THE TEAM YOU WILL BE JOINING:
Fortune 100 Financial Services Company
100-year history of dedication to customer satisfaction, success and growth
Tremendous growth and new business strategy leading to the need for new talent
Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
Culture: Excellent work environment that fosters collaboration
Growth: Ability to make an impact on the direction of the organization
Opportunity: Gain hands-on experience working with cutting-edge technology
Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
Monitors lower level IT User Support Specialists to ensure effective and time resolution of users’ problems, queries or complaints.
Solves escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
Confers with end users to resolve incidents and fulfill requests through support via in-person, phone, or remote methods.
Installs/removes/configures hardware and software.
Ensures that plans are in place for responding to situations such as service outages.
Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Coaches team members on addressing user questions and assists with the most complex issues.
THE BACKGROUND THAT FITS
3+ years of previous experience
Ability to preform configuration/installation and troubleshooting of PC hardware
Able to maintain accurate inventory records
Strong customer service skills
Dallas , Texas
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