IT User Support Specialist II in Charlotte, North Carolina
Posted 05/01/23
THE TEAM YOU WILL BE JOINING:
THE BACKGROUND THAT FITS
Required Skills:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
- Monitors lower level IT User Support Specialists to ensure effective and time resolution of users’ problems, queries or complaints.
- Solves escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
- Confers with end users to resolve incidents and fulfill requests through support via in-person, phone, or remote methods.
- Installs/removes/configures hardware and software.
- Ensures that plans are in place for responding to situations such as service outages.
- Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
- Coaches team members on addressing user questions and assists with the most complex issues.
THE BACKGROUND THAT FITS
Required Skills:
- 3+ years of previous experience
- Ability to preform configuration/installation and troubleshooting of PC hardware
- Able to maintain accurate inventory records
- Strong customer service skills
Employee Type: Contract
Location: Charlotte, North Carolina
Category: Information Technology
Date Posted: 05/01/23
