IT User Support Specialist II in Iselin, New Jersey
Posted 04/10/23
THE TEAM YOU WILL BE JOINING:
THE BACKGROUND THAT FITS
Required Skills:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
- Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction.
- Provide second level end-user PC support for staffed locations and remote offices.
- Provide high level on-site call center support,
- Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI
- Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite other applications.
- Provide incident & problem summaries, status reports, and project status as required
- Comply with and support ITIL change-incident-problem-asset management processes and work instructions
- Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels
- Maintain highly accurate inventory records
- Provide end user training and knowledge documentation
- Deploy, procure, and collect desktop equipment from end user.
THE BACKGROUND THAT FITS
Required Skills:
- 3+ years of previous experience
- Ability to preform configuration/installation and troubleshooting of PC hardware
- Able to maintain accurate inventory records
- Strong customer service skills
Employee Type: Contract
Location: Iselin, New Jersey
Category: Information Technology
Date Posted: 04/10/23
