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My Ideal Position
Accounting and Finance
Work With Accrue!
My Ideal Location
District Of Columbia
IT User Support Specialist II in Washington, District Of Columbia
THE TEAM YOU WILL BE JOINING:
Fortune 100 Financial Services Company
100-year history of dedication to customer satisfaction, success and growth
Tremendous growth and new business strategy leading to the need for new talent
Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
Culture: Excellent work environment that fosters collaboration
Growth: Ability to make an impact on the direction of the organization
Opportunity: Gain hands-on experience working with cutting-edge technology
Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction.
Provide second level end-user PC support for staffed locations and remote offices.
Provide high level on-site call center support,
Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI
Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office
Suite other applications.
Provide incident & problem summaries, status reports, and project status as required
Comply with and support ITIL change-incident-problem-asset management processes and
Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user
technology issues and incidents to ensure meeting agreed upon service levels
Maintain highly accurate inventory records
Provide end user training and knowledge documentation
Deploy, procure, and collect desktop equipment from end user.
THE BACKGROUND THAT FITS
3+ years of previous experience
Ability to preform configuration/installation and troubleshooting of PC hardware
Able to maintain accurate inventory records
Strong customer service skills
Washington, District Of Columbia
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