IT User Support Specialist II in Jacksonville, Florida
Posted 11/16/21

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

IT User Support Specialist II
Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.

Key Responsibilities and Duties

  • Working with callers and other help desk specialists to resolve normal and unusual information system problems.
  • Evaluating the efficiency of new tools and utilities used for help desk services.
  • Monitoring and categorizing incoming calls, analyzing frequently-asked questions and defining procedures.
  • Participating in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.



  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology



  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profit.

  • Answers queries by telephone or self-service ticket in support computer hardware, software, network, system/application access, and telecommunications systems.

•Reads technical manuals, confers with users, or conducts computer diagnostics to provide technical support and resolve problems.

•Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.

•Alerts management to recurring problems and patterns of problems.

•Reviews daily processing logs and set or revise schedules.

•Maintains internal records and may catalog, disperse, and return tapes/disks.

•Answer user inquiries regarding computer software or hardware operation to resolve problems.

  • Employee Type: Contract to Hire
  • Location: Jacksonville, Florida
  • Category: Information Technology
  • Date Posted: 11/16/21
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