THE TEAM YOU WILL BE JOINING:

• Fortune 100 Financial Services Company
• 100-year history of dedication to customer satisfaction, success and growth
• Tremendous growth and new business strategy leading to the need for new talent
• Significant investments in cutting-edge technology

WHAT THEY OFFER YOU:

• Culture: Excellent work environment that fosters collaboration
• Growth: Ability to make an impact on the direction of the organization
• Opportunity: Gain hands-on experience working with cutting-edge technology
• Stability: Recent financial performance of the company has reported record profits

WHERE THIS POSITION IS LOCATED:

• Chicago, IL

WHY THIS ROLE IS IMPORTANT:

• Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices.
• Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI
• Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite   other applications. 
• Provide incident & problem summaries, status reports, and project status as required
• Comply with and support ITIL change-incident-problem-asset management processes and work instructions
• Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels 
• Maintain highly accurate inventory records
• Provide end user training and knowledge documentation
• Deploy, procure, and collect desktop equipment from end users
• Provide high level on-site call center support

THE BACKGROUND THAT FITS

• Strong written and verbal communications skills, and possess the ability to interface with end-users effectively at all levels of the organization 
• Level 1 & Level 2 Desktop Support
• ITSM Ticketing Tools
• Hardware - Desktop & Laptop troubleshooting
• OS - Windows, MAC, and Mobile OS
• SCCM/MECM
• Virtualization (Citrix, VMWare)
• Microsoft 365 administration
• Mobile Device Management
• VPN, RSAT, Diagnostic Tools