IT User Support Specialist in Chicago, Illinois
Posted 06/07/22

THE TEAM YOU WILL BE JOINING:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

WHAT THEY OFFER YOU:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

WHERE THIS POSITION IS LOCATED:

  • Chicago, IL


WHY THIS ROLE IS IMPORTANT:

  • Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices.
  • Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI
  • Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite   other applications. 
  • Provide incident & problem summaries, status reports, and project status as required
  • Comply with and support ITIL change-incident-problem-asset management processes and work instructions
  • Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels 
  • Maintain highly accurate inventory records
  • Provide end user training and knowledge documentation
  • Deploy, procure, and collect desktop equipment from end users
  • Provide high level on-site call center support

THE BACKGROUND THAT FITS

  • Strong written and verbal communications skills, and possess the ability to interface with end-users effectively at all levels of the organization 
  • Level 1 & Level 2 Desktop Support
  • ITSM Ticketing Tools
  • Hardware - Desktop & Laptop troubleshooting
  • OS - Windows, MAC, and Mobile OS
  • SCCM/MECM
  • Virtualization (Citrix, VMWare)
  • Microsoft 365 administration
  • Mobile Device Management
  • VPN, RSAT, Diagnostic Tools
  • Employee Type: Contract
  • Location: Chicago, Illinois
  • Category: Information Technology
  • Date Posted: 06/07/22
Apply Today!
Apply Today!

Apply Today!

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