IT User Support Specialist in Jacksonville, Florida
Posted 11/12/21

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

 

THE TEAM YOU WILL BE JOINING:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

 

WHAT THEY OFFER YOU:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

 

WHERE THE POSITION IS LOCATED:

  • Jacksonville, FL

 

WHY THIS ROLE IS IMPORTANT:

  • Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
  • Working with callers and other help desk specialists to resolve normal and unusual information system problems.
  • Evaluating the efficiency of new tools and utilities used for help desk services.
  • Monitoring and categorizing incoming calls, analyzing frequently-asked questions and defining procedures.
  • Participating in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
  • Answers queries by telephone or self-service ticket in support computer hardware, software, network, system/application access, and telecommunications systems.
  • Reads technical manuals, confers with users, or conducts computer diagnostics to provide technical support andresolve problems.
  • Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Alerts management to recurring problems and patterns of problems.
  • Reviews daily processing logs and set or revise schedules.
  • Maintains internal records and may catalog, disperse, and return tapes/disks.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.

 

 

BACKGROUND THAT FITS

  • High School Preferred
  • Physical Requirements - Sedentary

 

 

  • Employee Type: Contract
  • Location: Jacksonville, Florida
  • Category: Information Technology
  • Date Posted: 11/12/21
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Apply Today!

Apply Today!

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