IT User Support in Chicago, Illinois
Posted 12/14/21

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

 

THE TEAM YOU WILL BE JOINING:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

 

WHAT THEY OFFER YOU:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

 

WHERE THE POSITION IS LOCATED:

  • Chicago, IL

 

WHY THIS ROLE IS IMPORTANT:

  • Works autonomously within established procedures to provide technical support to end-users of PC, server, applications, and hardware. Manages day-to-day operations and project related work for supported clients. 
  • Provides hands-on desktop support of all hardware/software remotely and in client offices 
  • Monitoring and categorizing incoming calls, analyzing frequently-asked questions and defining procedures. 
  • Guides end-users through troubleshooting procedures. Performs upgrades to hardware and software, recommends systems modifications to reduce user problems.  
  • Maintains a troubleshooting tracking log to ensure timely resolution of problems. Ensures service level objectives are met for supported clients. 
  • Works with a Service Desk involving ticketing/incident management resolution & escalation
  • Ensures systems run reliably and perform as required 
  • Diagnoses and resolves end-user network/local printer problems, PC hardware problems, e-mail, Internet, VPN and other network connectivity problems 
  • Troubleshoot Microsoft O365 related products
  • Asset management of inventory and all IT related equipment 
  • Onboarding and offboarding users 
  • Performs minor desktop hardware repair for computer equipment and peripherals not covered by 3rd party vendor maintenance agreements 
  • Documents in detail a process from start to finish so that it could be transitioned to other team members and repeated successfully by others 
  • Performs other related work as needed. 
  • Employee Type: Contract
  • Location: Chicago, Illinois
  • Category: Information Technology
  • Date Posted: 12/14/21
Apply Today!
Apply Today!

Apply Today!

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!