IT Technical Systems Support in Detroit, Michigan
Posted 09/13/21


  • Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
  • Named one of the top three fastest-growing banking brands in the U.S. in 2020.
  • Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.



  • Fast paced, highly collaborative, teamwork-oriented environment
  • Make an immediate impact in this high visibility role
  • Base salary of $100-110k + 11% bonus and excellent benefits package
  • Top-notch leadership committed to developing people



  • Detroit, MI - 100% remote for now, then will sit on-site in Detroit when staff transitions back into the office after October



The Technical Applications Data Specialist position is part of a team that is responsible for multiple applications that support the investment activities of the banking platform. Those responsibilities include, but are not limited to the following:

  • Perform work in an Agile / Kanban team structure, good understanding of Agile principles and execution
  • Proactively become an expert in current and future HR business processes / technology products
  • Provide creative technology solutions utilizing sound investigative / troubleshooting skills and analysis
  • Perform enhancement / sustain and vendor management work to maintain operations for 25+ applications (SaaS, Ally Developed, Data Lake)
  • Execute requirements development process for applying business needs to technical applications
  • Execute reporting & analytics using BI tools with a sound understanding of metrics / data being analyzed
  • Execute data management / design, interface development / monitoring; knowledge of and experience with various database concepts and technologies, such as Oracle, SQL Server and reporting tools
  • Maintain working knowledge and documentation of system / technical integration (batch, real-time); knowledge of SFTP, PGP encryption, ssh; knowledge of web-service calls using SOAP, REST, xml, json. 
  • Identify opportunities for improving technical and business processes to maximize efficiencies
  • Relationship Management – Interfaces and establishes vendor relationships for technical solutions, supports / coordinates, prioritizes, and works tightly with HR Ops & HR COE Business Coordination, assures Technology cross-functional team alignment for technical projects / requirements (Ex. Architecture, Enterprise Platform Delivery, IPRM, etc.)
  • Product Delivery – sustain, release, and portfolio initiatives, roadmap reviews / governance, applies PMO methodologies.
  • Vendor Management – Partner with applicable vendor(s), HR COE’s, and/or HR Ops to implement and monitor existing and new initiatives
  • Risk Management – Business Continuity / Disaster Recovery coordination, Security Exceptions / Security Acceptances ownership, Vulnerability Scanning coordination, EAC Reviews, SOX Assessments, Risk Assessments, and Application Assessments of applications
  • Operational and Sustain Management – Performs sustain and operational support of all workstream applications, responsible for system/application performance and stability, Change / Incident / Problem Management, 2nd / 3rd level ticket support (ticket assignment, resolution, and closure), performing interface monitoring and optimization, Technology compliance, and ad hoc work requests



  • A Bachelor’s degree or equivalent combination of education and experience (5+ years)
  • Previous experience handling HR data or HR Systems
  • Experience with ServiceNow a plus
  • Excellent leadership skills and ability to manage multiple tasks under tight deadlines
  • Ability to manage projects, stakeholders and initiatives to successful conclusion in a fast-paced, sometimes ambiguous environment
  • Ability to work independently and meet deadlines
  • Advanced proficiency in MS Office software; Excel skills a plus
  • Experience in HR System software (such as Workday or SAP SuccessFactors)
  • Strong written and verbal communication skills, including demonstrated facilitation skills
  • Proven delivery capabilities
  • Commitment to quality, innovation, and a desire to improve
  • Demonstrated discretion and ability to work with confidential information
  • Strong problem solving, analytical, critical thinking and change management skills
  • Ability to gather and integrate data from multiple sources and prioritize work according to business need
  • Proven ability to scope projects and lead them to successful completion through influence, partnering and collaboration, including colleagues who are not under direct supervisory control
  • High tolerance for ambiguity, challenge, and change
  • Excellent organization skills. Must be detailed oriented, able to design and implement detailed processes for technical activities



  • Employee Type: Direct Hire
  • Location: Detroit, Michigan
  • Category: Information Technology
  • Date Posted: 09/13/21
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