Leading Non-profit organization that inspires philanthropy and focuses on strengthening companies across the national footprint
50 years of history with a strong financial portfolio; over $3bn in charitable assets
a civic leader and philanthropic partner to help individuals, nonprofits and companies bring their charitable visions to life
WHAT WE OFFER YOU:
Exposure to executive leadership with proven performance and demonstrated success
Excellent culture and beautiful offices in a thriving area in Charlotte
Ability to play with new technologies and be exposed to cutting edge tools
WHY THIS ROLE IS IMPORTANT:
Responsible for managing hardware and software, assisting staff with critical technology concerns, managing office equipment, and assisting with the administration of the organization’s servers and network.
Serve as backup for the IT Manager in various tasks and provide an escalation point for help desk tickets
Provides hands on, technical support for all end user hardware and software
THE BACKGROUND THAT FITS:
4+ years of IT Support experience with Microsoft technologies including Windows 10, Servers, Active Directory, Group Policy, Office 365, Remote Desktop Services, Virtualization; Hardware and software installations; Diagnosing and troubleshooting IT issues including desktop support.
Hands on O365 Experience, including setting up passwords, adding new users, and various license requirements
Experience troubleshooting and repairing remote laptops and local desktops
Solid understanding of network technology and related concepts, such as LAN/WAN, TCP/IP, DNS, DHCP, VPN, SMTP, etc.
Strong customer service/support experience
Attention to detail and a high level of documentation
Experience with Microsoft Azure environment will be a plus.