IT Service Delivery Analyst in Painted Post , NY
Posted 01/24/23
THE TEAM YOU WILL BE JOINING:
- Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
- Rich history with over 150 years of significant growth and innovation
- Expanding global footprint in North America, South America, Europe and Asia
- Industry leader within all 8 divisions and leader in each
- Known for growing talent internally and promoting internally
- Culture: Highly collaborative, teamwork-oriented environment
- Growth: Make an immediate impact in this high visibility role
- Opportunity: Ability to drive change within organization with a focus on process improvement
- Stability: Strong executive leadership team investing in its talent and elevating the global footprint
- Support effective and efficient network services including switching, routing, network optimization, voice services, wireless, and other functions such as circuit management/telecom connectivity. For these services the candidate will be:
- Participating in active oversight/monitoring of the network environment, including devices, circuits, capacity and performance
- Coordinating reporting on the health of the environment, as well as operational support and security compliance.
- Tracking network tasks and efforts, and ensuring they are completed with quality and on time.
- Tracking the commissioning and decommissioning of network assets and ensuring Asset Inventory is current, complete and correct
- Monitoring troubleshooting, fault isolation, and recovery of failed network components or services.
- Ensuring completion of root cause analysis on incidents, as well as helping to drive identification of preventative actions meant to ensure problems don’t recur, and delivering on the tasks within those actions
- Reviewing operations guides/runbooks for currency, completion, and compliance
- Maintaining alignment with network planning, capacity management, and deployment & support initiatives.
- Ensuring network service quality meets all performance objectives and measures, including but not limited to
- SLAs, security/vulnerability compliance measures, time and cost requirements.
- Focus on continuous improvement and optimization of IT processes and delivery
- Assist continuous improvement, cost reduction and capital projects.
- Participation in review of lifecycle management status for network hardware, software, and WAN circuits
- Oversee compliance and enforce adherence to corporate, business unit and operating policies and procedures
- Support collaborative relationships between network, compute and other IT organizations, including both Corning’s staff and its relevant technology service providers
- Lead initiatives and efforts as assigned.
- Painted Post, NY
- 2+ year degree in related discipline, or equivalent experience and network certification
- supporting and troubleshooting network devices/functions/tools/processes in an corporate/business environment.
- tracking tasks/work efforts/initiatives and ensuring they are successfully delivered
- Solid understanding of infrastructure (compute, network, storage, etc.) environments and how they work
- Experience troubleshooting technical problems and services
- Ability to think through problem management, visualize solutions and drive to resolution
- Create thorough documentation for design and planning.
- Work with staff within and outside of IT
- Solid communications ability, with great interpersonal and influencing skills
- Able to work in team environment and motivate others
- Flexible and ready to absorb new skills and techniques
- Willing to be available for occasional off-hours engagement and activity.
- Competency in Microsoft Office Suite applications
- Experience working with switching, routing and wireless LAN
- using monitoring/alerting/forensic tools such as SolarWinds
- ServiceNow and ITIL or ITSM
- assessing network capacity and consumption
Employee Type: Contract
Location: Painted Post , NY
Category: Information Technology
Date Posted: 01/24/23
