IT Service Delivery Analyst in Charlotte, North Carolina
Posted 05/09/22

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.


  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally



  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint



  • Provide support and guidance to Infrastructure Service Lines in fulfilling their change management roles and responsibilities
  • Working with Service-lines, assist with scheduling the implementation of changes
  • Identify, manage and co-ordinate RFC’s that require involvement and activity by multiple Service Lines with the objective of achieving the successful implementation
  • Undertake appropriate activities to enable the maximization of service availability by minimizing the business disruption caused by change activities
  • Attend and represent infrastructure in Change Advisory Board (CAB) meetings including Emergency Change Advisory Boards (ECAB)
  • Review assessment groups for RFC's and include other interested / impacted areas as required
  • Ensure that any issues raised at the Change Advisory Board meeting are addressed by Service-lines satisfactorily
  • Ensure Service Lines are updating change records are updated throughout their lifecycle and in line with the decisions made at the Change Advisory Board
  • Following implementation of an RFC, ensure that Post Implementation Reviews are managed effectively partnering with the Service Management organization.
  • Develop, manage, maintain, and communicate to stakeholders the Organization's Forward Schedule of Change
  • Review Service Lines management information and produce expert trend analysis and management summaries to identify change volumes and trends for discussion with the Service Lines at the appropriate forums
  • Identify potential process improvements, make appropriate recommendations to Service Lines, and manage through process improvement activity
  • Working with the Service Management team, monitor and manage Service Lines compliance to the Change Management Policies & Process and inform Service Integrator of any Service Lines non-compliance



  • Associates degree in relevant field or equal experience
  • 5+ years operational experience managing IT change processes or similar
  • Technical IT Infrastructure Management in one or more technical disciplines (server, storage, network, etc.)
  • Experience with IT Service Management, ITIL and ITSM tools
  • Experience with dashboards and automation of IT analytics
  • Effective organization, and planning skills with ability to handle changing priorities
  • Project Management skills
  • Excellent communication, interpersonal and influencing skills
  • Must be self-motivated, able to work in a team environment and motivate others
  • Self-confident, results-oriented, persuasive, and influential
  • High attention to detail and capable of seeing patterns in data
  • Ability to create Power BI dashboards (or similar reporting systems) and ServiceNow analytics to provide insight and achieve goals of the organization
  • Strategic mindset
  • Ability to Drive Repeat trend reduction efforts
  • Employee Type: Contract
  • Location: Charlotte, North Carolina
  • Category: Information Technology
  • Date Posted: 05/09/22
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